New Case Study Examines How OverDrive Relies on MadCap Flare’s Topic-Based Authoring and HTML5 Output to Provide Customers and Employees with State-of-the-Art, Searchable Online Help Content
La Jolla, CA, USA — September 3, 2014 — MadCap Software, Inc., the leader in multi-channel content authoring and a showcase company for Microsoft (NASDAQ: MSFT) Visual Studio and Microsoft XPS, today announced that it has published a new case study on OverDrive. The leading full-service digital distributor of eBooks, audiobooks, music and video worldwide, OverDrive relies on MadCap Flare to streamline the delivery of modern, searchable HTML5 Help content with different versions tailored for customers and employees. The full OverDrive case study can be viewed at: http://www.madcapsoftware.com/casestudy/OverDrive.aspx.
Founded in 1986, OverDrive is dedicated to delivering secure management, digital rights management (DRM) protection and download fulfillment services for publishers, libraries, schools and retailers. The company now hosts more than 2 million premium digital titles from more than 5,000 publishers, and its digital distribution services are used by more than 30,000 libraries, schools and colleges across the globe.
For years, OverDrive used a combination of Microsoft® Word™ to develop Help content and the Sitefinity content management system to publish the Help online. However, the demand to manage more online Help content and support modern HTML5 output led the company to migrate to MadCap Flare. Today, OverDrive’s Flare-based Help project contains 1,050-plus documents, manages more than 400 articles on its Help website, and provides a knowledge base for the company’s internal users.
Among the key benefits OverDrive has realized:
Topic-based authoring, single-source publishing, and conditional tags in Flare make it easy to generate content for internal and external users.
SharePoint® integration enables cataloguing of Flare metadata to facilitate organization and production.
Apache SVN integration helps writers save time by compiling Help content on local machines.
HTML5 output provides customers with a visually attractive, state-of-the-art Help website.
Tagging Flare-based content with index keywords is improving search results.
Pushing Flare-based content to Salesforce via APIs delivers a searchable support knowledge base.
MadCamp’s intensive four-day training shortened the learning curve and cut project development time.
OverDrive Team Cites Flare Benefits
“We saw in Flare a comprehensive tool that would let us meet our requirements for rapid publishing, responsive design, and branded Help portals for our various products. With Flare, we have the features we need to build a robust Help system,” said Deb Halinski, manager of OverDrive’s Knowledge Services – Learning Systems.
“It's really cool how the simplest features can create the biggest impact. We have just begun to tap the features in Flare for our Help website, and the results have exceeded our expectations,” said Quinton Lawman, OverDrive technical writer.
"We have a great relationship with MadCap support. They played a central role in getting us started as a team and on the same page. Engaging with them is fantastic—dynamic and interactive," said Carrie Smith, OverDrive technical writer.
“As one of the premier distributors of digital content, OverDrive is putting eBooks, audiobooks, music and video into the hands of millions of users around the world,” said Anthony Olivier, MadCap founder and CEO. “We are thrilled by OverDrive’s success in supporting its state-of-the-art digital services with intuitive, easy-to-search modern Help content creation using the HTML5 output, topic-based authoring, and single-source publishing capabilities of our Flare software.”
OverDrive is the leading global digital distribution platform, supplying the industry’s largest catalog of eBooks, audiobooks, music and streaming video to tens of thousands of libraries, schools and retailers worldwide. We support all major computers and devices, including iPad®, Chromebook™, Android™ and Kindle® (U.S. only). OverDrive delivers all digital media on a single platform, and offers APIs for a seamless user experience. Founded in 1986, OverDrive is based in Cleveland, Ohio USA. To learn more, visit www.overdrive.com.
About MadCap Software
MadCap Software, Inc. is a trusted resource for the thousands of companies around the globe that rely on its solutions for single-source multi-channel authoring and publishing, multimedia, and translation management. Whether delivering technical, policy, medical, marketing, business, or human resources content, MadCap’s products are used to create corporate intranets, Help systems, policy and procedure manuals, video tutorials, knowledge bases, eBooks, user guides, and more to any format, including high-end print, online, desktop or mobile. MadCap services include product training, consulting services, translation and localization, and an advanced developer certification program. Headquartered in La Jolla, California, MadCap Software is home to some of the most experienced software architects and product experts in the content development industry.