Ibex Outdoor Clothing, Wisteria and George's Music Among the Many Retailers to Select NetSuite SuiteCommerce to Run End-to-End Omnichannel Business
SAN MATEO, Calif.—January 13, 2014—NetSuite Inc. (NYSE: N), the industry's leading provider of cloud-based financials / ERP and omnichannel software suites, today announced new customer wins and strong momentum among multichannel retailers who have selected NetSuite SuiteCommerce, bringing the platform's ecommerce and point-of-sale (POS) together with NetSuite's cloud ERP / financials, inventory, order management and CRM capabilities to achieve a true omnichannel brand experience, reduce operational costs and improve end-to-end efficiency, increasing customer satisfaction and bottom-line profitability.
NetSuite SuiteCommerce is increasingly becoming the platform of choice for retailers who realize the value of a fully integrated, cloud-based solution to link every step of a multichannel, multi-location retail business from ecommerce, POS, order and inventory management to CRM, analytics and financials. This holds true for retailers such as Ibex Outdoor Clothing, a manufacturer and merchant of high quality merino wool clothing, Wisteria, a specialty retailer of unique home furnishings and décor, and George's Music, a multichannel seller of musical instruments and sound equipment.
"Meeting the expectations of today's omnichannel customers requires excellence across the board, starting with a brand experience that's relevant and consistent across online, mobile, call center and in-store touchpoints," said Branden Jenkins, General Manager of Retail, NetSuite. "Our retail customers consistently report double- and triple-digit growth once they upgrade to NetSuite's integrated suite to simplify and accelerate core retail processes from end-to-end."
Ibex Outdoor Clothing, Wisteria and George's Music expect to realize their visions for highly efficient omnichannel commerce that delights customers, fuels growth and minimizes operational overhead.
Ibex Outdoor Clothing (www.ibex.com), a maker of high quality merino wool clothing designed for the outdoors is leveraging NetSuite's integrated platform to run its entire business operations, from financials, order and inventory management to CRM and ecommerce. It has achieved outstanding gains in efficiency and an increase in sales since going live on NetSuite and launching its ecommerce site on the SuiteCommerce platform. In the final phase of its implementation, Ibex launched NetSuite POS to power the POS systems at its retail stores in Seattle and Boston. With NetSuite serving as its core platform, Ibex is able to dramatically improve end-to-end operational efficiency and seamlessly serve all customers from one central platform. "NetSuite is our backbone. Since going live on the platform, our efficiency has skyrocketed and we now have the ability to do so many things that were just too costly before," said William Hill, Ibex CFO. "NetSuite's ability to scale has also helped in enabling us to reach our growth levels."
Wisteria (www.wisteria.com), a multichannel retailer of distinctive home furnishings and accessories, has selected NetSuite as its single platform to power financials / ERP, ecommerce, POS, order management, and CRM. Upgrading from disconnected, on-premise applications that required manual data entry and slowed order processing, Wisteria plans to deploy NetSuite, SuiteCommerce and NetSuite POS to gain a single customer view across in-store, online and call center channels, as well as the mail-in orders from the 800,000 print catalogs it distributes each month. "NetSuite is an ideal fit that can give us a single customer view across multiple channels as well as efficiency in inventory and order management that's not possible with our current systems," said Andrew Newsom, Wisteria President. "With NetSuite we plan to focus our energies on customer service and innovation instead of moving data back and forth and dealing with in-house systems."
George's Music (www.georgesmusic.com), a multichannel retailer of musical instruments and sound equipment that ranks in the top 1 percent of all U.S. music stores in sales volume, selected NetSuite to run its back- and front-office processes, as well as its two ecommerce sites and in-store POS within nine brick-and-mortar stores across Pennsylvania and Florida. With its move to the cloud, the 36-year-old company is transitioning from multiple disparate on-premise applications and envisions significant gains in customer centricity and business efficiency with NetSuite's integrated solution by eliminating manual data entry, inconsistent information and process delays. Enabling a single omnichannel view of the customer and a consistent experience across touchpoints, NetSuite SuiteCommerce can power both www.georgesmusic.com and www.musiciansbuy.com, while NetSuite POS is expected to be in place at all brick-and-mortar locations. "NetSuite is the foundation we need to deliver the information and quality necessary to grow the company," said George Hines, George's Music Founder and President. "NetSuite allows us to be very fast and flexible and makes it easy for customers to shop with us no matter what channel they choose."
NetSuite will be at NRF, Retail's BIG Show taking place January 12–15 demonstrating how today's forward-thinking retailers are leveraging NetSuite's cloud commerce platform to deliver a true omnichannel experience to its customers. NetSuite solution demos are available at NRF Booth #4047. For more information and to schedule a demo, please visit www.netsuite.com/nrf-2014.
NetSuite SuiteCommerce enables B2C and B2B merchants, manufacturers and distributors to seamlessly connect every step of a multi-channel, multi-location business—from Ecommerce, POS and order management to merchandising, marketing, inventory, financials and customer support. Featuring an advanced webstore that allows the creation of uniquely branded and personalized shopping experiences optimized for multiple devices, SuiteCommerce empowers businesses to run across multiple touchpoints—web, brick-and-mortar stores, social, mobile—all from a single, unified cloud-based commerce system that provides unprecedented visibility into your business and customers. Please visit www.suitecommerce.com for more information.
Today, more than 16,000 companies and subsidiaries depend on NetSuite to run complex, mission-critical business processes globally in the cloud. Since its inception in 1998, NetSuite has established itself as the leading provider of enterprise-class cloud financials/ERP suites for divisions of large enterprises and mid-sized organizations seeking to upgrade their antiquated client/server ERP systems. NetSuite excels at streamlining business operations as demonstrated in a recent Gartner study naming NetSuite as the fastest growing financial management software vendor on a global basis. NetSuite continues its success in delivering the best cloud ERP/financials suites to businesses around the world, enabling them to lower IT costs significantly while increasing productivity, as the global adoption of the cloud is accelerating.