You can integrate Live chat support in your Drupal website with Banckle Live chat module. It free to use just by signing up on Banckle.
Lane Cove, NSW, Australia., July 23, 2014 - (PressReleasePoint) -
Banckle.Chat offers an online customer support and live chat module for Drupal website owners to easily communicate with website visitors. It allows user to collaborate and get social with their customers on a personal level. Banckle live chat module for Drupal is very easy to install and user can integrate this online chat module with Drupal website by creating free account at Banckle. It provides an Admin Console which gives user complete control to perform important tasks, and using this console user can also monitor website traffic.
Banckle.Chat module for Drupal offers the following salient feature:
Define new departments and add users to each department
Define new widgets and integrate Banckle Chat on multiple websites
Define pre-define chat messages known as Canned Messages
View, manage and reply to customer’s offline messages
Define new rules for live chat
User can view blocked IPs which other operators have blocked to access to website
Define new fields for customers to get more information about them
User can setup their own notification settings
User can do the live translation to understand their visitor as you chat with them online
Overview: Banckle.Chat App
Banckle Chat is live chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. Users get all the freedom to customize the support structure as they like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. User can also track visitors and monitor their browsing activities using the analytics & reporting features.
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