Mobile workforce management solution to provide rapid ROI through scheduling efficiencies and mobile connectivity
Burlington, MA and Moscow - March 06, 2014 - MAYKOR, the leading Russian provider of IT and business process outsourcing, is now providing managed dispatch and scheduling services to its customers using scheduling and mobility solutions from ClickSoftware Technologies Ltd. (NasdaqGS: CKSW), the leading provider of mobile workforce management solutions for the service industry. In addition, the outsourcing company is also relying on ClickSoftware to streamline their own operations.
MAYKOR’s new service offering is designed for large, geographically diverse customers with large numbers of mobile field workers in industries including IT, and maintenance and supply providers. Using ClickSoftware’s solutions to prioritize and optimize the schedule, while enabling real-time communications between workers and the back office, MAYKOR’s offering ensures the right field specialist with the right equipment is dispatched to the most appropriate job in the most optimized way. Customers using the managed service will benefit by: increasing employee productivity, increasing the number of jobs completed per day, reducing repeat visits, and having a more streamlined workflow and better document management.
“The reputation of our business is based on the speed and efficiency of services provided,” said Sergey Sulgin, President of MAYKOR. “Given our many years of successful experience in organizing and managing service activities across Russia, ClickSoftware has enabled us to provide the best service to help our customers optimize field service processes as much as possible, which ultimately improves the long-term operating efficiency through the use of analytics and reports.”
The ClickSoftware powered mobile field engineer management solution will allow more requests, and more jobs to be fulfilled daily. In addition, mobile staff and managers will have access to information via mobile devices online or offline. This will optimize the workflow of employees who will be able to communicate easily with each other and with the back-office systems.
“The Russian market is evolving, and service experience is a competitive differentiator. ClickSoftware is able to create streamlined and more efficient operations in Russia and all over the globe, enabling businesses to successfully address the challenges of delivering great service while maintaining profitability,” said Dr. Moshe BenBassat, Founder and CEO of ClickSoftware. “We are proud to work with MAYKOR to ensure that the proper systems and processes for their customers are in place to support mobile workers in the field and give managers the visibility needed to monitor essential performance and metrics.”
Furthermore, MAYKOR uses the ClickSoftware to manage its own service engineers throughout Russia. The system provides transparency and optimization of the entire process from work scheduling to reflection of actual results of the work performance. Automatic scheduling capabilities allow dispatchers to obtain an optimal schedule of work taking into account such factors as the current location of the engineers and addresses of service provision, skills and qualifications required to perform the work, man-loading, etc. Along with the use of the mobile ClickSoftware solution by the engineers, it was possible not only to increase the utilization of engineers’ working time, but also to achieve maximum efficiency and compliance with the SLA levels with customers when performing both scheduled and emergency operations.
About MAYKOR (MAYKOR LLC) is the largest company in the Russian market of IT and business process outsourcing. The MAYKOR’s mission is the effective operation of infrastructure and management of support functions of large and medium-sized enterprises across the country. Having its own network consisting of 83 branches and 400 local units and covering the entire territory of Russia, MAYKOR provides services on the one stop-shop principle. The company’s staff numbers more than 4,000 certified specialists.
There are more than 1,200 companies among the customers of MAYKOR, including the largest geographically distributed companies of all industries. MAYKOR has a unique competence center, additional technical specialist industry-specific training programs, an advanced logistics infrastructure, an automated service rendering monitoring and control system, a quality management system in accordance with the ISO international standards. MAYKOR includes such subsidiaries as GMCS, ENSPACE, BetterFly etc. www.maykor.com.
About ClickSoftware ClickSoftware (NasdaqGS: CKSW) is the leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the “Service chain optimization” concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.
ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit www.clicksoftware.com. Follow us on Twitter.
Safe Harbor Statement This press release contains express or implied forward-looking statements within the Private Securities Litigation Reform Act of 1995 and other U.S Federal securities laws. These forward-looking statements include, but are not limited to, those statements regarding expected benefits to MAYKOR and its customers from using ClickSoftware’s mobility and scheduling solutions. Such “forward-looking statements” involve known and unknown risks, uncertainties and other factors that may cause actual results or performance to differ materially from those projected, including those discussed in the "Risk Factors" section and elsewhere in ClickSoftware's annual report on Form 20-F for the year ended December 31, 2012 and in subsequent filings with the Securities and Exchange Commission. Except as otherwise required by law, ClickSoftware is under no obligation to (and expressly disclaims any such obligation to) update or alter its forward-looking statements whether as a result of new information, future events or otherwise.