Cloud-based technology support coupled with education and enablement will play a critical role so the Internet of Things doesn’t become the Internet of Broken Things
WHAT: GigaOM podcast entitled, “Supporting a connected home is about education, not troubleshooting” addressing the role technology support plays in the ecosystem and why proactive “personalized” product education is critical in enabling consumers to get full value during the product lifecycle to create better ownership experiences. Highlights best-practices for how home automation product and service providers should implement support and enablement services.
WHY: Cloud-based technology support coupled with education and enablement will play a critical role so the Internet of Things doesn’t become the Internet of Broken Things.
WHO: James Morehead, Vice President of Product Management, Support.com, Inc. and Stacey Higginbotham, Senior Writer, GigaOM.
Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based services and software that enable technology support for a connected world. Our premium technology support programs help leading brands create new revenue streams and deepen customer relationships. Our cloud-based Nexus® Service Platform enables companies to resolve connected technology issues quickly, boost their support productivity, and dramatically improve their customer experience. Support.com is the choice of leading communications providers including 3 of the top 5 cable companies in North America, top retailers, and other leading brands in software and connected technology. For more information, please visit us at: www.support.com.
This release contains “forward-looking statements” as defined under the U.S. Federal Securities Laws, including the Private Securities Litigation Reform Act of 1995 and is subject to the safe harbors created by such laws. Forward-looking statements may relate to, but are not limited to, market, partner and consumer activity, the features available in, and the potential benefits to be derived from products and solutions, and the release dates, plans and market acceptance of such products and solutions. Such forward-looking statements are based on current expectations that involve a number of uncertainties and risks that may cause actual events or results to differ materially including, among others, Support.com’s ability to predict revenue and control expenses, shifts in partner and customer demand, shifts in strategic relationships, delays in Support.com’s ability to deliver its products and services, software errors, or announcements by competitors. These and other risks may be detailed from time to time in Support.com periodic reports filed with the Securities and Exchange Commission, including, but not limited to, its latest Annual Report on Form 10-K and its latest Quarterly Report on Form 10-Q, copies of which may be obtained from www.sec.gov. Support.com is under no obligation to update its forward-looking statements. Information contained in our website is not incorporated by reference in, or made part of this press release.