The Co-operative Banking Group wins its second award for business and process improvement

LONDON, November 16, 2011-MEGAcustomer, The Co-operative Banking Group, has won the North of England Excellence Special Award for Innovation. This is the second award for its business and process improvement team. Just last month, The Co-operative Banking Groupwon the 2011 British Quality Foundation (BQF) Achievement Awardfor Process Improvement.

“Customers are at the heart of everything the Co-operative Banking Group does. Providing the best possible service has been the main driver of the business and process improvement work we have undertaken. Receiving the North of England Excellence Award, and the British Quality Foundation Award, is important recognition for our team, who have worked with business colleagues and partners to drive through innovative process improvements,”noted Peter Lycholat, Co-operative connect Business Leader.

“The Co-operative Banking Group is a true business leader because of its forward-thinking process excellence program. It is quite impressive that they have now been recognized twice for this program, by very distinguished organizations. We are delighted that the MEGA Suite and our team were a part of their efforts,”said Lucio de Risi, CEO, MEGA.

Based in Manchester, with more than 12,000 employees,The Co-operative Banking Groupcontributes to the prosperous economy of the North of England. The Co-operative Banking Group is part of the Co-operative Group, the world’s largest consumer-owned business, with more than 20 million customers and business interests in financial services, food, travel, pharmacy and funeral care. The Co-operative Banking Group provides financial products and services ranging from daily retail banking to corporate lending and payments to insurance, investments, and pensions.

The Co-operative Banking Group chose theMEGA Suitefor its program that focused on process analysis and improvement as a means to improve efficiency and reduce costs.

MEGA offers a sustainable way to improve business performance by supporting optimization, transformation, and governance consistently within the organization. The MEGA Suite is industry-leading software that companies in more than 40 countries rely on to plan and implement a wide range of business process improvement, system design, and risk management initiatives. Cited by many industry analyst firms as a leader, the MEGA Suite provides capabilities forbusiness process analysis (BPA),enterprise architecture (EA)andgovernance, risk, and compliance (GRC).

The North of England Excellence Awards is an annual award recognising organisations that achieve and sustain superior levels of performance. The Awards are supported by the British Quality Foundation and the Chartered Quality Institute. It is a non-profit organisation rewarding companies from the North for their strategic vision and excellence.