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Miva Merchant Completes Tech Support Transition

Posted March 10th, 2010 by Miva Merchant
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Miva Merchant has brought its technical support department back to be staffed and managed in-house at its San Diego office. The current support hours are 7AM-3 PM Pacific Time.

Contact Info:

Miva Small Business Solutions
Penni Walraven, (858)490.2570 x100


pwalraven@mivamerchant.com



San Diego, CA, 2007/08/31-- Miva Merchant has brought its technical support department back to be staffed and managed in-house at its San Diego office. The current support hours are 7AM-3 PM Pacific Time.

The new support team is being led by former Miva support engineer Wayne Smith, who, as the new support manager is building the team with only the most competent and customer-friendly support reps in the industry.

Comments Wayne, "My single objective here at Miva Merchant is giving our customers the kind of product support we'd like to receive if we were on the other end of the call. It's apparently working, too, judging from the comments we’re getting–everything from 'Hey, GREAT to have you guys back!' to 'What a relief not to have the frustration of apparently knowing MORE than the customer support rep I called for help' . We're also gratified that within 30 days of acquisition we’ve successfully migrated support back to San Diego and have been able to rehire a number of our key former support reps."

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About Miva Merchant

Founded in 1996, Miva Merchant has deployed over 200,000 online storefronts and provides a leading platform for online enterprises. The Miva Merchant Platform consists of software, services, and a partner network assembled for the purpose of helping to create and enhance online business. Miva Merchant partners are at the forefront in servicing the increasing number of enterprises using the Internet to expand their market reach. Partners can easily and quickly integrate the Miva Merchant platform of applications and API's with their existing services to deliver complete online business solutions. Miva Merchant is a leader in offering the ease of browser-based point and click online business creation, combined with deep customizability and integrated marketing services. For more information about Miva Merchant call 1.858.490.2570 or visithttp://www.mivamerchant.com.

News Source : Miva Merchant Completes Tech Support Transition


Press Contact:
Penni Walraven
(858)490.2570 x100
http://www.mivamerchant.com
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