User experience is everywhere. From a library’s website to the signage by the elevators, everything contributes to the overall experience of library patrons. Just one simple idea can transform libraries: put the user first. But just because an idea is simple doesn't mean it's easy. How can libraries best identify, implement and evaluate user-driven changes in order to improve physical and virtual services?
The good news is that even small changes can make big headway. “Putting the User First” provides 30 hands-on strategies, activities and practical suggestions to enable the transformation of libraries and library services, along with individual approaches and practices, to a more responsive, effective and user-centered model. These practical strategies are coded for cost, technology, physical space, personal practice and organizational culture to easily identify areas of impact. MacDonald’s work is essential reading for all librarians interested in improving overall user experience.
“Putting the User First” is available for purchase in print through the ALA Online Store and Amazon.com; and by telephone order at (866) 746-7252 in the U.S. or (770) 442-8633 for international customers.
The Association of College & Research Libraries (ACRL) is the higher education association for librarians. Representing more than 11,500 academic and research librarians and interested individuals, ACRL (a division of the American Library Association) is the only individual membership organization in North America that develops programs, products and services to help academic and research librarians learn, innovate and lead within the academic community. Founded in 1940, ACRL is committed to advancing learning and transforming scholarship. ACRL is on the Web at www.acrl.org/, Facebook at and Twitter at .