NEW "24/7" INTERNET-BASED WORLDWIDE AUTO CARE PROGRAM PROVIDED BY HYUNDAI OVERSEAS SERVICE QUALITY CENTER

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Chris Hosford

Chuck Halper

HYUNDAI MOTOR COMPANY TECHNICAL HELP ON CALL AROUND THE CLOCK

FOUNTAIN VALLEY, Calif., 02/28/2000

The December opening of Hyundai Motor Company’s Internet-connected Overseas Service Quality Center means that Hyundai dealers, service staffs and customers now have real-time, 24-hours-a-day, seven-days-a-week technical assistance – straight from the manufacturer headquarters in Korea.

The Quality Center utilizes the latest in automotive diagnostic equipment, video conferencing and Internet communications technology to ensure that any Hyundai distributor anywhere in the world can consult with Hyundai factory engineers in Korea in real time, at any time of the day, to rapidly diagnose a problem with a car and correct it.

"The Overseas Service Quality Center provides the highest level of technical support to Hyundai distributors, and it’s available around the clock," said Chuck Halper, Director of Service for Hyundai Motor America. "Moreover, because of Internet technology, we can offer real-time service support from factory engineers halfway around the world. This will help technicians in our dealerships with one of the most important priorities in customer satisfaction: fixing it right the first time."

Hyundai distributors everywhere can discuss problems with engineers in Korea. using data, voice and even video communications. The U.S. distributor, Hyundai Motor America, can examine information being instantaneously transmitted from a Hyundai car running in the service bay of any dealership and hooked up to Hyundai’s industry-leading diagnostic equipment. Then, halfway around the globe, a Hyundai factory engineer can even download new commands and reprogram the car’s electronics.

Combined with Hyundai’s unlimited-mileage, five-year roadside assistance program, the new Quality Center will ensure that U.S. Hyundai customers are receiving world-class levels of service, 24 hours a day, seven days a week.

Reports arrive at the Quality Center via telephone, fax or over HMC’s worldwide video conference facility. Video conferencing ensures that any problems are completely understood before corrective actions are taken. The facility includes cut-apart engines and components that can be used to clarify the nature of the inquiry.

Information flows both ways through the Quality Center. In addition to receiving quality issues from the field, the engineers at the Quality Center also send reports to Hyundai distributors worldwide, informing them of the latest advances in product quality, regardless of where a problem was first seen.

HMA’s headquarters in Fountain Valley, Calif., has developed a new video conference room utilizing the Internet to link to the Overseas Service Quality Center. Video equipment in the conference room provides a real-time exchange of information. A fully equipped PC-supported service bay also is part of HMA’s video conference facility, so engineers will be able to discuss specific product features on a moment’s notice, even while 6,000 miles apart.

Since Hyundai vehicles are marketed in 190 countries around the world, the Quality Center is always open. Three eight-hour shifts ensure that every call receives prompt attention. Up to 12 staff engineers are available to handle issues from around the world.

Hyundai Motor America, based in Fountain Valley, Calif., is a subsidiary of Hyundai Motor Company of Korea. Hyundai cars are distributed in the United States by Hyundai Motor America and are sold and serviced through nearly 500 dealerships nationwide.

News Source : NEW "24/7" INTERNET-BASED WORLDWIDE AUTO CARE PROGRAM PROVIDED BY HYUNDAI OVERSEAS SERVICE QUALITY CENTER