Newgistics Smart Label® Intelligent Returns Management Handles the Onslaught of Holiday Returns

Newgistics Smart Label® announces 200 million SmartLabels® in Service. Newgistics offers cost effective Postal-based returns management solutions that users see the results on their Profit Statements.

Austin - TX - 12-23-09 - (PressReleasePoint) - Newgistics, the leading provider of Intelligent Returns Management® (IRM) through its SmartLabel® technologies, has partnered with leading direct merchants to offer cost effective Postal-based returns management solutions. With over 200 million SmartLabels® active in the marketplace, Newgistics is the leader in returns management for the direct-to-consumer retail industry. This holiday season Newgistics' Intelligent Returns Management (IRM) will save retailers and their customers time, confusion, and money, leading to an improved shopping experience.

Industry research indicates the average cost of processing a return through a call center can be as much $25. However, when returns are processed electronically through Newgistics IRM and SmartLabel® technologies the cost can be significantly lower while contributing increased customer satisfaction and critical logistics data for improved inventory decisions. Newgistics IRM and SmartLabel® users see the results on their Profit Statements.

Newgistics IRM and SmartLabel® technologies solution gives companies unsurpassed control of the returns process by managing both the package and the flow of returns information from the point-of-order, to the final destination. The business intelligence ® captures in the returns process creates industry-leading visibility into the entire reverse supply chain.

With Newgistics IRM and SmartLabel® technologies returns visibility, key business processes are improved:

* Operational efficiencies are increased with early customer return notification and visibility of in-transit return shipments, enabling your organization to streamline processes and improve asset utilization.

* Consumer returns experience is significantly enhanced, Resulting in higher repeat purchases.

* Returns-related call center costs are reduced by up to 25% by integrating return-related data events into your customer relationship management (CRM) systems while supporting best-practices return policies.

* Asset recovery rates are vastly improved, enabling merchants to maximize their inventory investment.

Returns visibility is more than just a tactical supply chain issue; it has strategic implications for the entire organization; from business processes to customer service, operations to finance. Full visibility into in-transit returns converts an organization from reactive mode to proactive with full control, providing for an unparalleled customer experience and increasing profitability...

About Newgistics
Newgistics (www.newgistics.com) combines industry-leading processes and technology, personalized service, and the unrivaled convenience of the USPS to offer the most comprehensive set of delivery and returns services available to residential shippers. The result is improved service, end-to-end visibility, reduced costs, and happier customers. Newgistics knows shipping, backward and forward.

Newgistics is the recognized leader in Parcel Select and Parcel Return Service. Companies depend on Newgistics for Reverse Logistics, Carrier Pickup and Returns Management. For years Newgistics has excelled in Recall Management programs, Address Hygiene services and Parcel Shipping.