Novell to demo Service Desk with its new ITIL certification at Pink Elephant 2014

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Provo, UT. February 18, 2014

Novell today announced that Pink Elephant, the world leader for ITIL and IT Service Management (ITSM) consulting, has granted Novell Service Desk PinkVERIFY™ certification—the IT service management stamp of approval that further validates Novell's credibility in IT service management. PinkVERIFY is an internationally recognized IT Service Management (ITSM) tool suite assessment service, which objectively assesses a software tool's applications against ITIL terminology, definitions, functionality and workflow requirements for ITSM processes.

Novell Service Desk 7.0.2 was by assessed Pink Elephant's experts for ITIL® terminology, definitions, functionality, integration and workflow requirements for the following 10 ITIL processes:

  • Change Management
  • Request Fulfillment
  • Incident Management
  • Service Asset & Configuration Management
  • Knowledge Management
  • Service Catalog Management
  • Problem Management
  • Service Level Management
  • Release& Deployment Management
  • Service Portfolio Management

 

Novell Service Desk streamlines service management by leveraging IT Infrastructure Library (ITIL) v3 best practices to deliver services that align to any organization's business needs and demands. Enterprises that work with Novell Service Desk are able to leverage existing infrastructure allowing IT professionals the ability to focus on mission-critical tasks.

"Earning this valued third-party certification provides Novell with an opportunity to expand its footprint in enterprise IT and assist organizations in driving revenue through Novell Service Desk, our industry-recognized IT service management offering," said Eric Varness, vice president of product management and marketing for Novell. "PinkVERIFY's certification is recognized as an important industry standard for IT services and the objective endorsement adds valued credibility to our service desk solution."

PinkVERIFY was created in 1998 to help ITIL/ITSM practitioners identify software tools that would support their process improvement initiatives and to provide ITSM tool vendors and service providers with a process to demonstrate and certify their product's ITIL compatibility to general platform, core and integration criteria. This certification allows Novell to hold a valid PinkVERIFY trademark license, authenticating that Novell Service Desk meets the highest criteria for IT services.

"Good IT Service Management needs to enable an organization's business processes and services, said David Ratcliffe, president, Pink Elephant. "With PinkVERIFY we try to ensure that the tools used to support those ITSM processes do so to a high standard. Novell has met those high standards with Novell Service Desk v7.0.2 for a total of 10 processes certified."

By aligning IT services and processes with business requirements, expectations and objectives, Novell Service Desk helps IT deliver the services that drive ROI. Novell Service Desk allows organizations to provide higher quality, more efficient and effective services that can increase business revenue, profitability and productivity.

Novell is a Super Silver Sponsor at Pink Elephant 2014, the 18th annual IT Service Management Conference taking place Feb. 16-19, 2014 at the Bellagio Hotel in Las Vegas, Nev. Attendees interested in learning more about Novell Service Desk and its new PinkVERIFY certification can visit booth #201, where Novell will be giving away T-shirts, Service Desk resources and a grand prize of an iPad Mini. Novell will be demonstrating the productivity response times and robust reporting capabilities of Novell Service Desk, comprehensive desktop management solutions from ZENworks and robust mobile device support capabilities.

Availability
Novell Service Desk is currently available. For additional information, visit http://www.novell.com/products/service-desk/ or contact your Novell representative.

About Novell
Novell, Inc. believes that customers should have choice and control of their IT systems. A global software leader for enterprises worldwide, Novell delivers solutions that make people more productive and work environments more secure and manageable. Novell supports thousands of organizations around the world with collaboration, endpoint management, and file and networking technologies, all of which drive end-user productivity. With solutions including Novell Filr, Novell ZENworks Mobile Management and Novell iPrint, Novell focuses on today's mobile, social and multi-platform world to help businesses stay competitive, minimize costs, and get more value from the software they already own. For more information, visit www.novell.com.

Copyright (C) 2014 Novell, Inc. All rights reserved. Novell is a registered trademark of Novell, Inc. in the United States and other countries. All third party trademarks are the property of their respective owners.

About Pink Elephant
Each year Pink presents must-attend IT Service Management conferences and leadership forums that bring together IT professionals from around the world. With a pioneering 30 year history, we are a global leader in ITIL expert-led consulting and ITSM best-practice education. Pink Elephant also offers a vast array of products and services, such as business simulation workshops and online implementation tools, to help you meet all your IT and business goals. For more information and to check out our full list of products and services, visit pinkelephant.com and follow Pink Elephant on Twitter: @theitilexperts.

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