Novo Solutions and Bank of Utica Work Together With Knowledge Base Software

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Customer service and help desk software solutions company helps implement efficient software solutions for banking firm.

Virginia Beach, Virginia – Novo Solutions announced this week a partnership with Bank of Utica. In need of a central knowledge base to store company data for bank personnel, Bank of Utica recently purchased the Novo Knowledge Base software. While immediate plans are to use it in-house, the bank has plans to implement it as a self-help portal on their company website. Since the initial purchase of the Novo Knowledge Base, Bank of Utica is exploring ways to leverage the Novo Solutions system to include their IT help desk operations and to track and manage internal changes.

“Documentation has always been a strength of our IT Department. In an effort to be more proactive when it comes to documentation, we decided a knowledge base would be a perfect fit for our organization,” said Bank of Utica management in a recent statement. “While it is true we have many procedures and tricks of the trade either stored in some electronic file or binder, the fact is that sometimes you just cannot put your fingers on that special place you have it in. We also found that the IT staff has a wealth of tips and knowledge that is undocumented, the Novo Knowledge Base software has allowed us to start cataloging and indexing many facets of our daily functions and problem resolutions; we even find ourselves saying to each other from time to time, ‘That’s a good one for the knowledge base.’”

The Novo Solutions suite of support tools proves to be a helpful application for the banking industry. Flexible permission settings allow multiple departments to use the same application, while keeping content secure. Company knowledge is easily stored and retrievable for both internal and external users. The help desk module is ideal for tracking internal IT requests. The asset manager tool tracks assets across multiple departments. And the Novo change manager tool keeps track of changes made throughout the system.

About Novo Solutions: Novo Solutions (http://www.novosolutions.com) is a leading provider of scalable, easy-to-use, web-based help desk, customer support and knowledge base solutions. Based in Virginia Beach, Virginia, Novo Solutions specializes in knowledge management software, customer service software and