NSPI Provides Unified Monitoring Services to Customers Through the Use of Nimsoft

Printer-friendly versionPDF version

Technology Services Provider Gains Scalability and Flexibility, While Consolidating Data from Many Sources into Single Customer View

Redwood City, Calif. - March 2, 2010 - Nimsoft, Inc., the first provider of Unified Monitoring™ solutions, today announced that Network Services Plus Inc. (NSPI) is converting all of its customers to the Nimsoft Monitoring System (NMS). NSPI, a leading provider of technology services to medium sized and Fortune 1000 companies, will leverage the unified monitoring capabilities of NMS to monitor hosted and premise-based customer environments. NSPI is migrating to NMS from the Dell/Silverback monitoring solutions to take advantage of the unified monitoring capabilities and alerting features of the Nimsoft platform.

NSPI provides a variety of services to customers, from Microsoft Hosting Services to full Data Center Outsourcing Services and disaster recovery solutions. Customer satisfaction is key to continuing to grow the business. NSPI will leverage NMS dashboard functionality across mixed environments that include cloud computing models, virtual and physical hardware, and networking equipment to provide a consistent interface for customers. Additionally, NMS alerting features will enable NSPI to respond to issues quickly and efficiently, further improving service levels.

“The previous solution from Silverback was geared toward the requirements of small businesses and could not scale to meet the needs of our enterprise customers,” said Doug Gallant, CTO at NSPI. “NSPI takes a customer-centered approach, and we want to make sure our customers’ networks, equipment and applications are always available to them. NMS embodies the technical capabilities as well as a superior UI, drawing on data from a variety of systems to provide a single, unified view of performance for our customers.”

During a 3-day proof of concept, NMS was tested across all OS types, with a particular focus on Exchange monitoring and including a hosted Cisco VoIP solution and Active Directory. Nimsoft was selected for its completeness and scalability, and for its ability to monitor a wide variety of applications, systems and platforms. By standardizing the communication for data collection, data aggregation, and data analysis, NMS supports all computing components and infrastructures, including private cloud-computing environments, as well as the evolving internal datacenter.

“Our unified monitoring approach aligns well with NSPI’s charter to monitor a wide variety of systems and applications, as well as its focus on customer care,” said Gary Read, Nimsoft CEO. “The scalability and flexibility of NMS was attractive to NSPI. NMS allows NSPI to create a customized experience for each client, regardless of the environment, and deliver a single version of the truth. It also enables NSPI to simplify and standardize on-boarding new customers, saving the company time and money.”

About NSPI
For more than 22 years, NSPI has been focused on the implementation and support of technology solutions that enable customers to accelerate growth, productivity and profitability. Delivering technology solutions requires deep professional expertise and experience; NSPI delivers both attributes when developing and supporting customer solutions. NSPI is a Microsoft Gold Certified Partner, IBM Advanced Business Partner and a Cisco Premier Partner

News Source : NSPI Provides Unified Monitoring Services to Customers Through the Use of Nimsoft