£70m BPO work at Lincolnshire Council to cut administration and improve collaboration
Lincolnshire County Council selected Serco as the preferred bidder for a £70 million business process outsourcing deal, with Serco replacing incumbent Mouchel and also beating Agilisys to the five year deal, which covers IT, finance and HR.
The UNIT 4 software will be used in delivering a range of support services, including finance, human resources, payroll, recruitment, invoice processing and income management.
“The new system will give us the flexibility we need to improve efficiency and reduce costs,” said Judith Hetherington-Smith, chief information and commissioning officer at Lincolnshire County Council.
"It will cut back on administration and improve collaboration between departments, while its real-time reporting will mean strategic decisions can be made using the very latest information. The end result will be more streamlined and effective processes, bringing taxpayers much better value for money," she said.
The deployment forms part of a larger contract awarded to Serco, to deliver support and customer services to the council, bringing promised savings of more than £14 million over five years.
Sean Hanson, regional director at Serco, said: “By introducing new technology and ways of working, we'll help improve services and drive efficiencies for the authority."
UNIT4 claims it is "the number one provider of back office systems in local government".