Ovum: News UK Dramatically Enhanced Customer Experience with BMC Remedyforce

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HOUSTON, December 18, 2013 – A new Ovum report spotlights how News UK successfully implemented BMC Remedyforce -- a market-leading IT Service Management (ITSM) solution -- to improve response times, first-line resolution rates and customer satisfaction levels, all while considerably reducing their IT costs. 
News UK, a division of the global media company News Corp, publishes a number of the UK's leading newspapers - The Sun, The Times and Sunday Times - along with corresponding websites and mobile apps.
Key Points to Know
  • BMC Remedyforce was the first SaaS-based ITSM solution that News UK has ever implemented, having previously used an on-premise tool.
  • News UK chose BMC Remedyforce for its automation capability, self-service functionality and overall extensibility to meet ever-evolving user demands. Not only did they experience improved response times and reduced costs, the ease and speed of software upgrades also dramatically improved. 
BMC Software.  IT innovation drives business transformation.

For more than 30 years, BMC has helped thousands of companies around the world master IT complexity.   From mainframe to cloud to mobile, from the back room to the boardroom, BMC delivers the automation, integration, and sophistication that enable the business and IT to perform like never before.  To learn more, visit bmc.com.  

News Source : Ovum: News UK Dramatically Enhanced Customer Experience with BMC Remedyforce

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