Pegasystems Extends Industry-Leading Case Management Capabilities with Latest BPM Release

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New innovations manage case work with unparalleled control, visibility, and ease of use

CAMBRIDGE, Mass. – October 20, 2010 –

Pegasystems Inc.(NASDAQ: PEGA), the leader in business process management (BPM) and a leading provider of customer relationship management (CRM) solutions, today unveiled the latest enhancements to its award-winning

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Many of the world’s leading organizations use Pegaystems’Build for Change^®

technology for case management, with a focus on situationally specific work automation, as well as for faster time-to-market for transformational business initiatives.  This new release extends those capabilities with expanded case management capabilities to help organizations meet these challenges by allowing them to quickly define case solutions and manage case work with unparalleled control, visibility, and ease of use.  Today’s businesses and government agencies are seeing a growing demand to support knowledge workers with unstructured processes that directly affect case work and case outcomes.  At the same time, they need to reduce costs and deal with a steady increase in requests, especially in government.   Organizations also need to address the explosion in regulatory and audit requirements and embrace new social media mediums for collaboration. 

Pegasystems’ SmartBPM has always accommodated multi-dimensional enterprise case work and event detection and correlation especially for fraud, risk and compliance. Its latest release offers new capabilities to work more collaboratively, incorporating and adapting, in real time, to unexpected tasks and sub-cases. Case workers and managers can now work the way they have always wanted, without compromising intelligent automation of case tasks.

As case management is a content-rich process, Pegasystems has also expanded its interoperability with native content management systems with support for the fast emerging Content Management Interoperability Services (CMIS) standard. Case management solutions built in Pegasystems now provide diverse and rich support for distributed content management repositories and archives, as well as tight integration into distributed back-end systems. With Pegasystems’ solution, organizations can use cross-channel case creation (phone, print, mail, fax, document, scan, Web-based) and leverage Pegasystems’ core document and content management capabilities. These same channels can be used for automated and personalized outbound communication as well.

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News Source : Pegasystems Extends Industry-Leading Case Management Capabilities with Latest BPM Release