Phonestat, a cloud based Quality Assurance application that is compatible with Avaya IP Office 9.0 helps businesses drive contact center performance by measuring and maximizing customer experience.
For Immediate Release:18 Mar 2014
Phonestat, a leading provider of cloud based contact center software, today announced that its flagship quality assurance service is compliant with Avaya IP Office from Avaya, a global provider of business collaboration and communication software and services.
The Phonestat service helps businesses understand the customer experience they are delivering and take appropriate action to make every call count. The application is now compliance-tested by Avaya for compatibility with Avaya IP Office 9.0.
Phonestat is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
As a Technology Partner, Phonestat is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
Quotes: "Avaya compliance gives our customers the peace of mind that our technology is based on open, standards-based platforms that help them incorporate new technology easily and cost-effectively." -- Stuart Triglone, Founder, Phonestat
"Technology partners like Phonestat are helping Avaya deliver additional value to companies by providing innovative solutions that help them drive customer experience." --Eric Rossman, vice president, Developer Relations, Avaya
About Avaya Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
About Phonestat Phonestat is a leading provider of cloud solutions that help small to medium sized customers access the benefit of a rigorous customer experience quality assurance program previously only available to larger businesses. For more information, please visit http://www.phonestat.com.