PHS boosts productivity, improves customer service and aims to save £2m a year on fuel costs with IFS Mobile Workforce Management

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IFS, the global enterprise applications company, today announced that PHS, a leading workplace services provider, has selected IFS Mobile Workforce Management to automate vehicle routing, increase productivity and improve fuel efficiency.

PHS employs 1,800 drivers across 23 depots to help deliver a wide range of solutions designed to help keep businesses running smoothly. The company works to ensure they have the right information to reach destinations on time, and with the right kit, which requires significant advanced scheduling. Prior to implementing IFS, this process was conducted via a paper-based system and manual routing.

The new IFS Mobile Workforce Management system automates the dynamic scheduling of routes for vehicles, monitors performance throughout the day and can track drivers in real-time. In addition, the deployment stands to improve customer service, due to the fact that the new system pro-actively drives Service Level Agreement (SLA) adherence, rather than allowing drivers to manage this themselves. The rollout is currently underway, with the system being used by 100 drivers across four depots at present.

IFS was selected over other providers following a competitive tender process. The company was the only provider able to offer both a dynamic and static routing system.

Ian Featherstone, CIO at PHS, said, “Deploying the IFS solution has made a significant difference to the performance of our depots. For example, schedulers now spend around half an hour checking routes as opposed to a full day arranging routes and managing driver schedules. In addition, there has already been positive user feedback on IFS Mobile Workforce Management and training employees on the new system has been simple to do.

Our objectives around the system are to achieve a 10% increase in productivity and a 7% reduction in fuel consumption. Just three months in, we are on-track with a 6% increase in productivity, and are making good headway on reducing fuel usage,” Featherstone added.

Paul Massey, Managing Director of IFS Europe West, said: “PHS’s implementation of IFS Mobile Workforce Management has had a dramatic effect, initiating a cultural change amongst staff that has had a direct, positive effect on overall efficiencies. In addition, once fuel use reduction targets are met, it stands to deliver significant ROI – a reduction of 7-8% will equate to £2m over the course of a year.”

IFS Mobile Workforce Management is currently being implemented across the Washroom division of PHS, with plans in place to roll out across an additional three business divisions in the near future. IFS Mobile Workforce Management will be deployed in Ireland from next July.

About IFS

IFS is a globally recognised leader in developing and delivering business software for Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM) and Enterprise Service Management (ESM). IFS brings customers in targeted sectors closer to their business, helps them be more agile and enables them to profit from change. IFS is a public company (XSTO: IFS) that was founded in 1983 and currently has over 2,600 employees. IFS supports more than 2,200 customers worldwide from local offices and through partners in more than 60 countries.

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About PHS

PHS is one of the leading workplace services providers in the UK. Founded in 1963 as one of the first providers of sanitary disposal in the UK, the PHS Group has grown rapidly over the last 50 years to now offer over 200 products and services- from PAT testing, to data shredding, to laundered entrance mats. Today, the PHS Group provides services to over 200,000 customers at more than 450,000 locations nationwide. For more information, visit

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