Picis Announces 2010 Customer Recognition Award Winners

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Leading hospitals and healthcare systems demonstrate the “Power of Results” generating millions of dollars of new revenue

WAKEFIELD, Mass.— June 15, 2010 —From its installed base of more than 1,800 leadinghospitals and health networksglobally,Picisannounced today the winners of the 2010Customer Recognition Awardsat the9th Annual Picis Exchange Customer Conference, currently underway in Miami, Fla. Consistent with the conference’s theme of the“Power of Results,”these awards recognize hospitals and healthcare systems using PicisCareSuite™solutions to support the organization’s clinical, financial and operational performance in theemergency department (ED),operating room (OR)orintensive care unit (ICU), and generating millions of dollars of revenue as a result.

“Prior to our Picis implementation, there was a constant disruption of the flow in our emergency department. Clipboards were everywhere and the bottlenecks would never go away. We are proud of the success we have accomplished with ED PulseCheck and of the outstanding results we have achieved,” said Dr. Neil Meehan, CMIO of Lawrence General Hospital in Lawrence, Mass. “Picis is critical to our ongoing ED strategy and the implementation of our Health Information Exchange (HIE). We look forward to continuing to innovate through our partnership in the future.”
Picis honored the following hospitals and medical centers:

Award Category: Financial and Compliance Excellence

• CHRISTUS Health, Irving, Texas

  
  CHRISTUS Health is made up of 40 hospitals and facilities in six American states and Mexico, and sees more than 750,000 ED visits each year. The healthcare system went live with

  target="_blank">Picis LYNX™ E/Point^®

  and LYNX

  target="_blank">C/Point^®

  in early 2009. These solutions have improved the accuracy and compliance of

  target="_blank">revenue management

  for emergency services, including infusion and injection services, which are often difficult to document and costly to miss. In just 32 weeks, CHRISTUS trained 800 users and went live in 21 facilities across Texas and Louisiana, achieving increased net revenue of $8.7 million within weeks of implementation.
  

• Sentara Healthcare, Norfolk, Va.

  
  Sentara Healthcare serves more than two million residents in southeastern Virginia and northeastern North Carolina at more than 100 sites, including eight acute care hospitals. Sentara utilizes

  target="_blank">LYNX’s E/Point

  solution in its EDs, which see approximately 400,000 visits each year. Since first implementing E/Point in 2002, Sentara reports that it has generated approximately $78.7 million in net incremental revenue and expanded Picis technology to additional facilities across the IDN. This has provided the organization with an average increase of $30 net revenue per patient visit in the ED.
  
  
  

  
  “Implementing E/Point was a vital piece of our ongoing strategy to ensure that we’re accurately recouping revenue and consistently compensated for the care we provide,” said Bert Reese, CIO and Senior Vice President of Sentara Healthcare. “We’re proud to be recognized for our integration of E/Point with Epic Systems Corporation’s software and for the results it has yielded to the health system as a whole.”
  

Award Category: High-Performance ED

• Lawrence General Hospital, Lawrence, Mass.

  
  Lawrence General Hospital is a community hospital in the Boston-metro region that sees 72,000 ED visits a year. Since implementing Picis ED PulseCheck™ in 2005 as its firstelectronic health record (EHR)system, the organization has increased efficiency and physician productivity, and eliminated post-shift dictation of patient charts, which alone saves $600,000 a year. In addition, Lawrence General improved the accuracy of clinical documentation, reportedly increased revenue capture by $5 million in the first year, decreased average length of stay in the ED from 190 minutes to 120 minutes and reduced the rate of patients who left without being seen from six to one percent. Lawrence General is also in the process of developing anHIE, which leverages ED PulseCheck and shares critical data across up to 50 EMRs and more than 4,000 community physicians.
  

• Cape Cod Healthcare, Hyannis, Mass.

  
  Cape Cod Healthcare is comprised of two hospitals with 259 beds. The larger of the two hospitals is Cape Cod Hospital in Hyannis, which services nearly 90,000 ED patients annually. With 67 percent of Cape Cod Hospital’s admissions coming through its ED, it is a critical point of entry for the hospital and one challenged to handle huge spikes in seasonal volume during summer months. Using the ED PulseCheckemergency department information system (EDIS), Cape Cod Hospital dropped its average waiting room time to 25 minutes or less and reengineered processes to optimize use of the technology. Now 90 percent of patients bypass the waiting room altogether, heading directly to treatment areas where they are seen by clinical staff. The average time to see a physician in Cape Cod’s EDs is less than 35 minutes, and the hospital was recently ranked #1 for patient satisfaction nationally by Press Ganey Associates, Inc. In addition to operational and patient flow improvements, the health system reports that it has decreased its average time-to-bill by six days and generated a $700,000 increase in intravenous medication services revenue with clinical documentation intervention.
  

Award Category: Patient Satisfaction

• Skagit Valley Hospital, Mount Vernon, Wash.

  
  Skagit Valley Hospital is a 137-bed facility that manages 5,500 OR patients each year.  A Picis customer using OR Manager since 2003, Skagit Valley implementedSmarTrack^®
  

  in 2008 for simplified tracking of patients through theperioperative process. SmarTrack screens are located in the day surgery waiting area, main surgical area, post operative care units (PACU), radiology department and throughout the hospital, enabling staff to proactively manage the flow of patients and resources along key care paths. The hospital has seen improved communication between areas and with staff and family members, and also decreased phone calls per year by 30,000. Skagit has also improved staff scheduling and reduced delayed procedures and cancellations due to the more extensive pre-operative screening process. These improvements have increased patient and staff satisfaction significantly, impacting more than 450 active users of the system, and have increased satisfaction for the patients’ family members by providing up-to-the-minute information to the waiting room.

Award Category: Clinical Excellence 

• St. Jude Medical Center, Fullerton, Calif.

  
  St. Jude Medical Center is a 384-bed community hospital with 29 OR suites and treatment rooms. After implementing Picis OR Manager in 2005, the hospital has continued to build out the Picis Total Perioperative Automation suite, adding SmarTrack in 2006 andAnesthesia Manager,Preop ManagerandPACU Managerin 2007. By implementing these Picis solutions, St. Jude has achieved the complete automation of its perioperative suite, which provides a streamlined process, enhanced communication and quality reporting from surgical scheduling through surgery and anesthesia to PACU. This enabled St. Jude Medical Center to gain recognition by Healthcare Information and Management Systems Society (HIMSS) for being in the top 1.6 percent of the nation’s hospitals effectively using electronic medical records and technology to help benefit patient care.
  

“Every hospital and health system today needs to be in a position to easily evolve and adjust with the new demands and advancements that healthcare reform will bring. Our 2010 award winners are not only keeping up with innovations in healthcare technology, but are recognized for their leadership in setting the pace for the industry,” said Todd Cozzens, CEO and Vice Chairman of Picis. “Through Picis solutions, these organizations are playing a key role in continuously improving our healthcare system and driving quality patient care.”

Picis SmarTrack, OR Manager, PACU Manager, Preop Manager, Anesthesia Manager, ED PulseCheck, LYNX E/Point and LYNX C/Point are part of the CareSuite family of high-acuity solutions. For more information, please visithttp://www.picis.com/solutions.

About Picis

Picis is a global provider of innovative information solutions that enable rapid and sustained delivery of clinical, financial and operational results in the acute care areas of the hospital. These high-acuity areas include the emergency department, operating and recovery rooms, and intensive care units. Picis offers the most advanced suite of integrated products focused on these life-critical areas of the hospital where the patients are the most vulnerable, the care process is the most complex and an increasing majority of hospital costs and potential revenue are concentrated. Headquartered in Wakefield, Massachusetts, Picis has licensed systems for use in more than 1,800 hospitals in 19 countries. For more information on Picis, please visitwww.picis.com/solutionsor to join a discussion on how cost containment and RAC impact emergency physicians or other issues, visithealthcare-exchange.com, Picis’ new blog. Follow Picis on Twitter athttp://twitter.com/PicisInc.

© 2010 Picis, Inc. All rights reserved. Picis, CareSuite, ED PulseCheck, OR Manager, PACU Manager, Preop Manager, Anesthesia Manager, SmarTrack, LYNX E/Point and C/Point may be trademarks or registered trademarks of Picis, Inc. in the United States and/or other countries. All other trademarks mentioned herein are the properties of their respective owners. This press release contains express or implied forward-looking statements relating to, among other things, Picis’ expectations concerning the functionality and market acceptance of its products, and management’s plans, objectives and strategies. These statements are neither promises nor guarantees, but are subject to a variety of risks and uncertainties, many of which are beyond Picis’ control, which could cause actual results to differ materially from those contemplated in these forward-looking statements.

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