The Raymond Corporation recently received the CNY BEST Learning and Performance Organization Diamond Award for its Course Manager Training and Development Program, awarded by the Central New York chapter of the American Society of Training & Development (CNY ASTD). The CNY ASTD annually recognizes excellence in learning and performance practices with the CNY BEST Learning and Performance Awards. The Diamond Award is the highest honor that a corporation can receive from CNY BEST.
“Raymond makes it a priority to deliver superior maintenance support through our comprehensive customer service programs,” says Dave Norton, vice president of customer solutions at Raymond. “In recent years, we have designed a Technician Development Program that is self-paced, learner-centered and performance-based — providing best-in-class learning and development opportunities to Raymond employees.”
To ensure the Technician Development Program is facilitated properly, trainers of this program are required to have a new skill set and also a new title — course manager. To properly train course managers, Raymond’s Course Manager Training and Development Program provides them the opportunity to learn, practice and receive feedback on the higher competencies needed (facilitation, coaching, Socratic questioning, observation and group dynamics, among other skills) to facilitate the newly hired and veteran technician’s learning process.
Nominations for this year’s CNY BEST Learning and Performance Awards represented a wide-range of organizations. A panel of local and national judges representing the profession and community evaluated the nominations for quality of learning and performance practices, practice results and demonstrations linking to the strategic growth or success of the organization.
The winners of the seventh annual CNY BEST Learning and Performance Awards were announced at CNY ASTD’s CNY BEST Awards ceremony held Thursday, June 12, 2014.
For more information on Raymond or to locate a Raymond authorized Sales and Service Center, visit www.raymondcorp.com or call 800-235-7200.
The Raymond Corporation is a global provider of unmatched material handling technology, expertise and support to increase productivity and cost-efficiency. Designed with ecological and economical benefits in mind, Raymond® lift trucks are engineered to achieve higher performance and increase efficiency. Raymond offers a full line of manual and electric lift trucks — including pallet trucks, walkie stackers, counterbalanced trucks, reach trucks, orderpickers and turret trucks — and iWAREHOUSE®, complete with iWAREHOUSE Essential™ and iWAREHOUSE Enterprise™, to manage lift truck fleets, labor efficiencies and warehouses. Additionally, flexible automation solutions, customized financing options and industry-leading consultation from Raymond further enhance warehouse processes and streamline material handling practices.
About CNY BEST Learning and Performance Awards
CNY ASTD is in the seventh year of recognizing excellence in learning and performance practices in the Central New York area with the CNY BEST Learning and Performance Awards. Past CNY BEST Learning and Performance Award Recipients have included: Aspen Dental Management, Inc., Completely Organized, Inc., EnergyWright, Faxton St. Luke’s Healthcare, goFLUENT, Inc., Greater Syracuse Chamber of Commerce, Institute for Veterans and Military Families, ITT Technologies, Laboratory Alliance of Central New York, LaFayette Big Picture School, Loretto, MACNY - The Manufacturers Association, Mohawk Valley Manufacturers Consortium, New Horizons Computer Learning Center, North Syracuse Central School District, Oneida Nation Enterprises, Rescue Mission Alliance of Syracuse, SRC, Saab Sensis, SavOn, Time Warner Cable, Westcott Community Center.
About CNY ASTD
CNY ASTD (CNY Chapter of American Society for Training & Development) is the local association of ASTD dedicated to learning and development professionals. For more than 40 years, CNY ASTD has been connecting learning and development professionals throughout the region, and contributing to the growth of its members and recognition of the profession. Currently, CNY ASTD has more than 150 members from various organizations in the Central New York area, covering 17 counties from the Canadian border to the Pennsylvania border in the central region of New York State.