Properties take unanimous vote to return due to customer service, data quality and functionality
– The Knowland Group, the largest data and service provider in the global meeting and event industry, is proud to announce an agreement with Remington Hotels to return over 60 properties (their entire portfolio) to Readers and Insight hospitality data services.
"We are thrilled to be working with Remington Hotels again," said Mike McKean, Founder & CEO of The Knowland Group, "Remington represents at least the twelfth company to return to Knowland after trying competing services since 2012. We have seen so many properties ask their management group to come back to us. Our customer service, interactive interface, and quality of data are unmatched in the industry- simple as that."
Knowland's services are designed to bring high-quality, actionable data to all levels of hotel sales, with the ultimate goal of driving new business opportunities and increasing revenue. Readers and Insight offer the widest coverage of data in the meetings and events industry, with over 7 million recorded events and half a million tracked organizations in the Knowland database.
An extensively trained team of data verification specialists gather event details directly from meeting planners to ensure that Knowland's data is accurate and up-to-date. Knowland's In-Depth Research Requests, Advanced Researcher Profiles and group reviews provide additional detail to help customers qualify sales leads.
Knowland's customer service team is available by online chat, phone, and email to assist customers with any questions they may encounter. The dedicated account management team also provides customized training sessions at the request of clients. Industry practice webinars, career certifications and product training videos are also available to customers at any time through Knowland University at no additional cost.
These factors combined are what brought Remington Hotels back to The Knowland Group. Individual properties had expressed their concerns when their management moved away from Knowland last year. Initially, a number of properties returned in less than 2 months, with the remaining transitioning back in June. Going forward, Knowland is excited that this will be a great partnership.
About Remington Hotels Remington is a premier full-service management company with proven operating practices and comprehensive in-house capabilities. The Company currently operates 79 hotels in 23 states with over 15,000 hotel rooms and over 7,500 associates. They have successfully partnered with a number of brands over the years and have intimate knowledge and understanding of each brand's operational and quality standards. In addition to branded hotels, they also operate several independent hotels and The Gallery™ Remington's collection of independent luxury resort hotels.
About The Knowland Group
The Knowland Group is a proven innovator, developing intuitive data products and services that streamline and support event and group sales in the hospitality industry. Headquartered in Washington, D.C. in historic Chinatown, the Knowland Group serves more than 4,000 hotel clients and 50,000 users globally. Knowland is ranked as the 76th fastest growing software company in North America by Deloitte and the second fastest growing private company in the travel industry for both 2009 and 2010 by Inc. Magazine.