Repeat Service Center Awards Firmly Establish MassMutual as Customer Service Leader

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Company Honored with Top Awards by ContactCenterWorld for Seventh Year in-a-Row

Jul 30, 2014


(Springfield, MA) – Massachusetts Mutual Life Insurance Company (MassMutual) swept five awards at the 2014 ContactCenterWorld Americas Top Ranking Performers Conference and Awards.

MassMutual took home three company awards, including the gold medal for Best in Community Spirit, the silver medal for Best Contact Center (large, in-house) and the bronze for Best in Customer Service (large, internal). Two MassMutual employees also were honored with individual awards in the Best Customer Service Professional category: a gold medal to Jessica Reid and silver to Noelle Werbicki.

ContactCenterWorld is the global association for contact center best practices and networking. The ContactCenterWorld honors are awarded to the entrants who demonstrated to industry-peer judges that they are indeed the best.

“This is exciting recognition for MassMutual, as we continue to grow and rise to the challenge of helping more people secure their future and protect the ones they love,” said Roger Putnam, Senior Vice President and Chief Operating Officer of MassMutual’s U.S. Insurance Group Operations. “Expansion of our Call Center to the Western United States has enabled us to provide exemplary service to all financial professionals, policyowners, and customers - regardless of where they live.”

“We are extremely pleased with the high honors we continue to earn from ContactCenterWorld, especially the recognition of our Call Center, given the magnitude of expansion associated with the acquisition of The Hartford’s Retirement Plans business in 2013,” said Michael McKenzie, Senior Vice President of MassMutual’s Retirement Division Operations. “These accolades demonstrate our focus on our priorities – providing the best service possible for our customers with exceptionally trained, best-in-class customer service representatives.”



About MassMutual

Founded in 1851, MassMutual is a leading mutual life insurance company that is run for the benefit of its members and participating policyowners. The company has a long history of financial strength and strong performance, and although dividends are not guaranteed, MassMutual has paid dividends to eligible participating policyowners consistently since the 1860s. With whole life insurance as its foundation, MassMutual provides products to help meet the financial needs of clients, such as life insurance, disability income insurance, long term care insurance, retirement/401(k) plan services, and annuities. In addition, the company’s strong and growing network of financial professionals helps clients make good financial decisions for the long-term.

MassMutual Financial Group is a marketing name for Massachusetts Mutual Life Insurance Company (MassMutual) and its affiliated companies and sales representatives. MassMutual is headquartered in Springfield, Massachusetts and its major affiliates include: Babson Capital Management LLC; Baring Asset Management Limited; Cornerstone Real Estate Advisers LLC; The First Mercantile Trust Company; MassMutual International LLC; MML Investors Services, LLC, Member FINRA and SIPC; OppenheimerFunds, Inc.; and The MassMutual Trust Company, FSB.

News Source : Repeat Service Center Awards Firmly Establish MassMutual as Customer Service Leader
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