Restaurantware Serves Up 2x E-commerce Conversion Using SLI Systems

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SAN JOSE, Calif. – November 1, 2017SLI Systems (SLI.NZ), a global leader and provider of e-commerce solutions and services, announced that Restaurantware has increased its conversion rate to more than 5%, up from 2%, since the company began using SLI Systems in May 2017.

Restaurantware is a leading manufacturer in trendsetting and eco-friendly wholesale tableware. With 10 years of strong performance in the restaurant industry, the company is consistently relied upon by hotels, restaurants, resorts, catering companies, stadiums, and a growing consumer base, for its unique plates, bowls, utensils and other items that make an impression.

Restaurantware sells products through its own website, Amazon, product aggregators, and some of the largest food retailers including Sysco and Chef’s Warehouse. Ensuring that business and consumer customers can easily find the right products on the Restaurantware site is a critical strategy for the company to grow its direct sales channel.

Our website search function was terrible. No one, including myself, could find the products they were looking for. Users were consistently getting irrelevant search results or results were delivered in an incomplete manner,” explained Jamil Bouchareb, CEO, Restaurantware. “We interviewed other retailers and found SLI was considered the best search solution. SLI has an excellent professional services team, who knew exactly what we needed, which made implementation go smoothly and swiftly.”

Doubling CVR and Boosting AOV

Since rolling out SLI Learning Search® with SLI Rich Auto Complete in Spring 2017, Restaurantware has seen average order values (AOV) increase, conversion (CVR) increase for visitors using the search function, and benefitted from additional site traffic fueled by SLI Site Champion®.

“SLI populates search in real time as you’re typing, delivering an experience like customers expect from Google product searches. In addition to seeing 2x increase in conversion, it’s been a relief on our customer service chat. Users are finding what they need and contacting us less frequently,” added Bouchareb.

SLI Learning Search provides predictive search for e-commerce sites, continuously improving search query results and generating more revenue. The solution is powered by the SLI Buyer Engine™, which uses a predictive analytic model to decipher data and correctly suggest what your shopper is most likely to buy right now.

In addition, Restaurantware uses SLI Site Champion, designed to increase site traffic by helping shoppers find your products in search engines. The team uses a weekly report generated by SLI to help drive our PPC and SEO strategies. “People are converting on certain words, so we can be confident that they are good keywords to use,” he explained.

Scaling Search with Growth

Restaurantware launched a new website in September 2017, with new AI-based site search, navigation, better images and more, gaining better scale and delivering relevant customer experiences that meet the expectations set by Amazon and other online leaders.

Today, Restaurantware sees between 25,000 – 35,000 search queries per month. The retailer has more than 2,000 SKUs and plans to increase the number of products offered by 50% in the next 12 months, with growth greatly accelerating this quarter. With the website growing in size by 30-40%, the company expects SLI will easily scale to accommodate greater search query volume, as well as expansion of a new site to sell across the Middle East by the end of 2017.

“Everyone internally recognizes that our site search has greatly improved and is helping us to sell a wider variety of products. Undoubtedly, SLI is contributing to helping us grow,” said Bouchareb.

About SLI Systems

SLI Systems (SLI.NZ) accelerates e-commerce for the world’s top retailers by generating more traffic, converting shoppers into buyers and maximizing order values through solutions that improve site search, navigation, mobile, merchandising, personalization, recommendations and SEO. SLI is the most chosen SaaS-based site search provider to Internet Retailer Top 1,000 retailers. The SLI Buyer Engine™ combines user behavior and artificial intelligence to accurately predict what shoppers are most likely to buy, shortening the path to purchase. The SLI Commerce Console™ organizes key sales insight and tuning capabilities into one easy-to-use cloud-based console.

SLI operates on five continents and offers solutions in 20 languages. For more information, visit www.sli-systems.com or connect with us on Twitter @slisystems.

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