Retail Supply Chain Processes are Challenged by Holidays

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The holiday season represents a true test of the effectiveness of retail supply chains. The Supply Chain Impact Study, commissioned by Capgemini and conducted online in October 2013 provides some startling insight into the state of retail supply chains. Lack of talent and processes were among the biggest challenges in satisfying consumer demand during the holidays.

The survey was conducted among two audiences – 150 senior supply chain managers at retail, consumer products and distribution companies with at least $1 billion in revenue, and 1,000 consumers worldwide.

Some highlights:

- 54% of supply chain managers admit supply chain issues have had a negative impact on their company’s revenue or profitability over the past few years.

- 21% said their systems do an excellent job of providing accurate real-time insights into supply chain performance.

- 89% of consumers are likely to shop with another retailer in the future if an item is delivered late.

News Source : Retail Supply Chain Processes are Challenged by Holidays

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