Royal Mail Revenue Growth Should Reduce Risk of Further Stamp Price Increases, Says Consumer Council

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The Consumer Council, which last month took on additional responsibilities regarding postal services in Northern Ireland, has responded to Royal Mail’s announcement of a growth in revenue.

The Consumer Council’s Head of Policy for postal services, Kellin McCloskey said: “A healthy Royal Mail is necessary to deliver good postal services to consumers in Northern Ireland.  The Consumer Council, which now represents postal services customers in Northern Ireland, hopes that a sustainable Royal Mail will reduce the risk of further stamp price increases and will provide consumers with reliable, convenient and adaptable mail services which meet the needs of postal consumers. 

“However, we note that whilst revenue for parcels has increased by 7 per cent, volumes have not increased.  Consumers in Northern Ireland are significantly more likely to experience problems with parcel deliveries, compared with other areas in the UK, so it is vital that Royal Mail continues to innovate, especially given the rise in competition in the parcel market.   Royal Mail’s announcement this week that a pilot initiative will see some Delivery Offices, including in Northern Ireland, operate on a Sunday afternoon, is therefore welcome as an innovative step.

This year the Consumer Council will be investigating the problems facing Northern Ireland consumers from parcel deliveries from online retailers and producing a series of guides which will advise how best to complain about problems,” concluded Kellin. 

Since the Consumer Council assumed responsibility to represent postal services consumers in April 2014, its website has been updated and now has a dedicated section with information and advice regarding postal services in Northern Ireland.   The Consumer Council has also produced its first guide for consumers called ‘Sending Letters and Parcels’, with important tips and advice.  For more information visit www.consumercouncil.org.uk or contact the Consumer Council on 0800 121 6022.  Follow the Consumer Council on twitter and facebook for useful consumer tips and advice.

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