Shock findings of new accessibility survey

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15 August 2014

Vitalise calls for urgent action on accessibility from visitor attractions as new survey reveals more work needed

Vitalise has revealed the findings of a disabled accessibility survey of the UK's top tourist attractions and is calling for urgent improvements.

Only half of the UK's top 100 most-visited attractions responded to Vitalise's request for their basic accessibility information, despite repeated approaches from the charity. Of the 52 venues that did respond to the Vitalise survey:

- Almost two thirds (63%) said they were not fully wheelchair accessible;
- A quarter of venues (25%) had no disabled car parking spaces at all;
- Only 13% of places said all their staff had received disability awareness training; and
- Over a quarter (26%) did not have the essential accessibility information available on their websites.

In response to the survey's findings, Vitalise is calling for visitor attractions and other public venues to do more - not just to make themselves more accessible physically, but to improve the information they make available to the public about the adaptations they have at their venues.

Vitalise's Chief Executive, Chris Simmonds, commented:
"The results of our survey show too many of Britain's tourist attractions are not taking accessibility seriously. That has got to improve. But, just as importantly, these venues need to work just as hard on how they communicate essential accessibility information to people with disabilities. Our own research shows two thirds of disabled people decide against visiting attractions because of a lack of clear information about how accessible it is."

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