ShoreTel Signs Partnership with BTG, Enters into Lucrative New Zealand Market

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SYDNEY, Australia, December 9, 2008 - ShoreTel, Inc., (NASDAQ: SHOR), a leading provider of Pure IP Unified Communications (UC) solutions, today announced the appointment of Business Technology Group (BTG) as a reseller for New Zealand.

With a large team of engineers based in Auckland, Wellington and Christchurch, and several part-time members nationally across New Zealand, BTG is an integrated IT practice, designing, deploying and supporting IT solutions for its clients.

ShoreTel's reputation as a leading provider of easy-to-use, high availability, and easy-to-maintain unified communications solutions made the partnership a natural choice, according to Neil Dwight, Operations Director of BTG.

"BTG signed with ShoreTel because of its strategic position as an innovative, user-friendly and performance-oriented solutions provider," Dwight said. "Voice over IP (VoIP) solutions require competent network engineering, and New Zealand lacks that kind of solid base. As a leading solutions provider with a highly skilled engineering team, BTG will be able to work closely with ShoreTel to ensure the successful delivery of its advanced enterprise-class UC solutions to clients."

The ShoreTel UC system features reliable and proven IP-based solutions, all of which have helped to establish ShoreTel's strong presence in the global marketplace. In line with its committed approach to UC solutions, ShoreTel has established itself as a UC industry leader through rapid and innovative advances in technology, exceptional levels of customer satisfaction, and a low total cost of ownership for enterprise communications.

"The signing of BTG confirms our commitment to the growing New Zealand market", said Tony Warhurst, ShoreTel's managing director of Southeast Asia. "BTG's strong focus on customer satisfaction aligns perfectly with our goal to be the market leader in UC solutions. Our partnership with BTG offers New Zealand a highly effective collaborative solution based on a seamless combination of resources, dedication and reputation. In short, BTG and ShoreTel are perfectly positioned to deliver the very best services to businesses at an attractive price."

Designed to incorporate the most user-friendly, full-featured products on the market, ShoreTel delivers a fully integrated, scalable and highly reliable UC system that can be easily managed in-house.

The enhanced communications capabilities inherent in the ShoreTel UC system enable businesses to achieve improved productivity and collaboration, especially across disparate groups. Based on a unique distributed architecture and a single image system, ShoreTel provides an end-to-end solution to fully meet the requirements of businesses across multiple locations.

ShoreTel's primary distributor in New Zealand is Connector Systems.

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP Unified Communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications - voice, video, messaging and data - with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com

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