Siemens awarded outsourcing contract from Ernst Klett AG

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Siemens IT Solutions & Services

Munich, Germany, 2009-Oct-14

Ernst Klett AG will outsource parts of its IT infrastructure operation to Siemens IT Solutions and Services. Beginning January 2009, Siemens will operate IT services for the service desk, networks, desktop services and take over server services for one of the largest publishers in Germany. The contract has a term of six years and a volume in the low tens of millions of euros.

Ernst Klett AG publishes some 3000 new titles and 50 magazines annually. This places high demands on the company's information technology.  The contract with Siemens encompasses operation of the IT infrastructure of Klett Systeme und Service GmbH. Siemens will analyze existing processes, software and IT networks and generate an appropriate implementation program.  

Outsourcing for Klett Verlag includes server services, desktop services, LAN/WAN services and operation of the IT service desk. For optimized user support from the service desk, Siemens will implement business processes and service tools. The system management will provide server monitoring, reporting and alarm services. The goal of both companies is to establish a long time and strategic collaboration.

Siemens IT Solutions and Servicesis an internationally leading provider of IT solutions and services. It covers the entire IT service chain from a single source, from consulting to system integration, right through to the management of IT infrastructures. In addition, Siemens IT Solutions and Services extends the range of offerings of the other Siemens Sectors to include IT solutions. With its comprehensive know-how and industry-specific knowledge, Siemens IT Solutions and Services provides measurable added value for its customers. Founded in January 2007, the new Siemens Division employs more than 41,000 people and posts annual sales of about 5.3 billion euros, of which over 70 percent are generated outside of the Siemens Sectors. More information at:

onclick="window.open('http://www.siemens.com/it-solutions'); return false;">www.siemens.com/it-solutions

Reference Number: SIS20090102e

News Source : Siemens awarded outsourcing contract from Ernst Klett AG