Sita Brings Self-Service to Kuwait International Airport

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New kiosks will shorten queues and enhance passengers’ travel experience


Mishref, Kuwait, December 10, 2013 -(PressReleasePoint)- Kuwait International Airport’s seven million annual passengers will enjoy new self-service check-in kiosks in a deal with air transport IT specialist, SITA. The new kiosks, which are in the final stages of testing, are part of an eight-year contract renewal for SITA’s AirportConnect Open passenger processing platform.

Fawaz El Farah, President of the Directorate General of Civil Aviation, Kuwait, which sponsored the agreement with SITA, said: “Kuwait International Airport is growing at a rate of 5% annually. SITA’s self-service technology provides an efficient way to help manage these extra passengers, while enhancing their experience in the airport.”

Mohammed Hariri, Chairman of the Airline Operating Committee, Kuwait International Airport, said: “SITA’s passenger processing platform gives us more flexibility and enhances our operational efficiency as passenger numbers continue to rise. We’re excited to take this technology one step further and offer self-service kiosks in the airport for the first time.”

SITA’s AirportConnect Open enables airports, airlines and their handling agents to access their respective IT applications in real time on shared equipment. It also allows any airline to use any agent desk, gate or self-service kiosk for passenger check-in and boarding. Kuwait’s AirportConnect Open renewal with SITA covers some 200 positions at check-in desks, transfer and reclaim and 12 common-use self-service check-in kiosks.

Hani El-Assaad, SITA President Middle East, India and Africa, said: “The combination of SITA’s AirportConnect Open platform and the new kiosks will help reduce queues, while giving passengers more control over their journeys. In fact our studies have shown that the kiosks can help increase passenger processing speed by up to 25%, while making more efficient use of an airport’s limited physical space and infrastructure.”

Also included in the deal are SITA’s PassengerHandler, BagManager and PassengerBagdrop technology. PassengerHandler helps reduce the complexity of check-in and boarding transactions for ground handlers and airlines. By providing access to multiple departure control systems over a single graphical user interface, it helps facilitate on-time departures. SITA’s BagManager provides comprehensive baggage management, including delivering real-time information on baggage status and helping resolve baggage issues quickly and efficiently. It reduces the number of mishandled bags by 10-20%.PassengerBagdrop is a software application that allows ground handlers who are using Common Use Terminal Equipment to quickly check bags for passengers using self-service check-in.

More than 300 airlines use SITA's AirportConnect Open to process millions of passengers every day in more than 400 airports around the world.

For further information (not for publication) contact:

SITA
Kathleen Maksymec
Corporate Communications
Mobile: +41 (0) 78 609 6404
Email: kathleen.maksymec@sita.aero
    
Leidar
Charlie Pryor
Director
Tel : +44 (0)20 7031 8270
Email : charlie.pryor@leidar.com
Skype: LEIDAR_Charlie

SITA  (Regional Contact)
Nayla Feghali
Tel: +96 1 1637300 ext 387
Mobile: +96 1 3 06 46 36
Email: Nayla.Feghali@sita.aero

Active Public Relations & Marketing Communications Consultancy

Ana-Maria Gardiner
Tel : +971 4 446 1434
Email : anamaria@activepr.bi
Notes to Editors:

About SITA:
SITA is the world's leading specialist in air transport communications and IT solutions. SITA delivers and manages business solutions for airline, airport, GDS, government and other customers over the world’s most extensive network, which forms the communications backbone of the global air transport industry.

SITA’s portfolio includes managed global communications, infrastructure and outsourcing services, as well as services for airline commercial management and passenger operations, flight operations, aircraft operations and air-to-ground communications, airport management and operations, baggage operations, transportation security and border management, cargo operations and more.

With a customer service team of over 2,000 staff around the world, SITA invests significantly in achieving best-in-class customer service, providing integrated local and global support for both its communications and IT application services.

SITA has two main subsidiaries: OnAir, which is the leading provider of in-flight connectivity, and CHAMP Cargosystems, the world's only IT company dedicated solely to air cargo. SITA also operates a joint venture, Aviareto, which provides aircraft asset management to the air transport community.

SITA is one of the world's most international companies. Its global reach is based on local presence, with services for around 450 air transport industry members and 2,800 customers in over 200 countries and territories. Set up in 1949 with 11 member airlines, SITA today employs people of more than 140 nationalities, speaking over 70 different languages. SITA had consolidated revenues of US$1.57 billion in 2012.

For further information go to www.sita.aero


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