SITA Technology Supports Smooth Start at New Kuala Lumpur Terminal

Leidar's picture
Printer-friendly versionPrinter-friendly versionPDF versionPDF version

SITA provides passenger processing and baggage solutions for klia2


Kuala Lumpur, June 26, 2014 -(PressReleasePoint)- SITA, the world’s leading air transport IT and communications specialist, has helped provide a smooth start to flight and passenger operations at Kuala Lumpur’s new airport terminal, klia2.

SITA’s AirportConnect Open platform automates passenger processing for the terminal, which officially opened 2 May, helping the airport and airlines to provide exceptional service. The SITA Departure Control System reduces the complexity of check-in and boarding, and its baggage solutions, BagManager and BagMessage, improve baggage processing efficiency, helping to ensure on-time departures.

AirportConnect Open enjoys more than 70% market share among airports globally that have implemented common-use infrastructure. Around the world, more than 300 airlines use SITA’s AirportConnect Open to process millions of passengers every day in more than 525 airports.

Dato’ Azmi Murad, General Manager, Operations Services, Malaysia Airport Holdings Berhad (MAHB), which operates the airport, said: “With SITA’s technology and support, klia2 is processing large numbers of passengers and their bags quickly and efficiently, for great on-time performance. Our operations would not have gone as smoothly without SITA. We are also delighted that all airlines - Air Asia, Malindo, Cebu and Tiger - are already onboard and using the new system. Our agreement with SITA has enabled us to procure bulk discounts for all airlines at both KLIA-Main and klia2.”

With passenger traffic at klia2 expected to reach 24 million over the next 12 months, SITA’s technology will serve as an important platform for growth.  Using the new platform, airlines can access their respective IT applications in real time on shared equipment. They can also use any airport desk, gate or self-serve kiosk for passenger check-in and boarding for maximum flexibility and convenience. This platform is also ready for other self-service initiatives such as self bag drop, which falls under IATA’s FAST (Fast and Seamless Travel) program to offer more choice and control for passengers and lower costs for the industry.

Ilya Gutlin, President, SITA Asia Pacific, said: “We have collaborated with KLIA for nearly 10 years, helping them innovate and transform their operations with new technology. SITA’s AirportConnect Open helps enhance service quality for passengers, while further strengthening KLIA’s status as one of the world’s best airports. The platform serving both the main terminal and new klia2 enables the airport and its airlines to handle more passengers with the same resources.

“It also future proofs the airport infrastructure to enable airlines to deliver new capabilities to the airport quickly, such as enabling pre-departure screening of passenger data.  We look forward to growing with KLIA and working with Malaysia Airports to enhance services and improve efficiency at their terminals”

The new 10-year deal with MAHB is an innovative extension of the SITA system currently in place in KLIA’s main terminal. Between the two terminals, SITA now provides more than 600 common use workstations, 110 common-use, self-serve kiosks and six mobile check-in units.

Kuala Lumpur International Airport is one of Asia's major aviation hubs and is the 11th busiest airport in the world by international passenger traffic. In 2013, the airport handled more than 47 million passengers and over 600,000 metric tons of cargo. Since its inauguration in 1998, KLIA has won numerous awards from international organizations such as Skytrax and the International Air Transport Association. The airport was recently recognized as the second best airport in its size category, in the Skytrax 2014 World’s Airport Awards. It was also recently named traveller’s third favorite airport in the Top 10 Airports Worldwide category of the Smart Travel Asia 2013 Best in Travel Poll.

About SITA:
SITA is the world's leading specialist in air transport communications and IT solutions. Owned by the industry, SITA delivers solutions to airlines, airports, GDSs and governments over the world’s most extensive communications network. Its portfolio covers every aspect of the industry from managed global communications, to passenger, baggage, flight and aircraft operations, border management and air-to-ground communications. With a presence at more than 400 airports around the world, SITA provides a unique service to its 450 air transport industry members and 2,800 customers in more than 200 countries. In 2013, SITA had consolidated revenues of US$1.63 billion.

SITA’s subsidiaries and joint ventures include OnAir, CHAMP Cargosystems and Aviareto. For further information go to www.sita.aero

About Malaysia Airport Holdings Berhad (MAHB):
Malaysia Airports manages and operates 39 airports in Malaysia: 5 international, 16 domestic and 18 Short Take-Off and Landing Ports (STOL Ports). It also has operations in India and Turkey. On November 30, 1999, Malaysia Airports became the first airport company to be listed in Asia.

KL International Airport (KLIA), its flagship airport was thrice voted as the Best Airport (15-25 million passengers per annum) in the 2005 AETRA awards, 2006 ACI-ASQ awards and 2007 ACI-ASQ awards while the Low Cost Carrier Terminal (LCCT-KLIA) was named CAPA Low Cost Airport of the Year at the CAPA Aviation Awards for Excellence 2006. KLIA has also taken a big stride in the realization of becoming a global integrated hub by launching the Next Generation Hub concept, an initiative aiming to position the ultra-modern airport as a complete hub for all.

Malaysia Airports has also received numerous awards that acknowledged its commitment in service, community engagement, corporate responsibility and organizational excellence.


Press Contact:
Charlie Pryor
Leidar
+44 (0)20 7031 8270
http://www.leidar.com
*******.*****@l**d**.com
Email partially hidden to block spam. Please use the contact form here.
Contact Charlie Pryor
Email the contact person for this press release. Do not send spam or irrelevant message.
6 + 3 =


Copy this html code to your website/blog to embed this press release.

Comments

Post new comment

3 + 4 =