50% Year-over-Year Increase in Queries Handled by Leading Provider of Best-of-Breed Site Search Greatly Outpaces eCommerce Industry Sales Growth
SAN JOSE, CA – January 13, 2014 Global ‘Software as a Service’ (SaaS) site search provider SLI Systems (www.sli-systems.com) (NZX: SLI) announced today that the number of search queries it handled for its global customers in December exceeded one billion, representing a 50% year-over-year increase.
SLI offers a variety of services in web site search, navigation, product suggestions, and user-generated SEO to help shoppers connect with the products they’re most likely to buy, thereby driving increased sales on sites using the services. The fact that usage of these services is growing so strongly reflects an increased commitment among online retailers to optimize the customer experience on their sites.
“A billion is a big number. I’m proud of our technical team to have built the global infrastructure to scale for these volumes,” said Shaun Ryan, CEO of SLI Systems. “As more retailers realize that search and related services can be significant drivers of revenue and traffic, we have enjoyed growth well beyond that of the overall eCommerce industry. This billion-query milestone reflects not only the growing number of merchants using our services but also adoption by larger retailers with higher traffic volumes.
“These retailers are turning to SLI Systems’ technologies because they can recognize real improvements to online sales by making it easier for their customers to find what they’re looking for, along with driving more traffic from search engines,” Ryan went on to say.
According to Ryan, the need for retail brands of all sizes to compete with giants like Amazon is more important than ever before. They increasingly need to leverage their industry expertise with technologies such as those provided by SLI Systems.
“Retailers that look to service providers to handle critical areas of their websites like search, shopping cart and check-out, mobile design, personalization and more are well-positioned to grow a loyal base of customers and revenue as well,” he said.
SLI Systems provides full-service site search, navigation, merchandising, and user-generated SEO, and is the top SaaS-based site search provider to IR 500 and IR 1,000 retailers. Unlike traditional search software, SLI Systems’ patented technology continuously “learns” from the behaviour of visitors over time to deliver more relevant results. This learning-based search and navigation technology empowers retailers and content sites to enhance customer satisfaction by helping site visitors find the products and information they seek as quickly and efficiently as possible, increasing site conversions and average order value. SLI Systems is a publicly held company with offices in San Jose, CA; London, UK; Melbourne, Australia; and Christchurch, New Zealand. For more information about SLI Systems, visit (www.sli-systems.com).