Migration by service provider for management of toll-free services continues momentum for ITSM as a Service solution that helps clients reduce costs and better deliver targeted IT services to their end users
Sam Afsoos, vice president of Operations and Program Management, SMS/800 Inc., noted that the company migrated to the cloud-based Unisys solution “to enhance its infrastructure and advance its IT capabilities.” SMS/800 supervised the migration of its multiple business partners from disparate ITSM systems to the centralized Unisys solution in 45 days instead of the six months that cloud-based ITSM deployments typically take.
“With Unisys’ expert assistance, we can now report and track incidents more efficiently," Afsoos said. “The Unisys solution provides operational savings, tracking and reporting capabilities, and allows us to deliver consistent, cost-effective services that keep our workers and our partners productive.”
Based on global Information Technology Infrastructure Library (ITIL) standards, the cloud-based Unisys ITSM solution integrates service management technologies from leading providers along with Unisys consulting, implementation and maintenance services. It helps organizations improve the delivery of IT support services to their end users while simplifying service operations and reducing capital and operating costs.
The Unisys ITSM solution processes nearly 600,000 service events per month for clients, with 99.5 percent availability of infrastructure and services.
SMS/800 Inc.’s migration to the Unisys solution continues the momentum the Unisys ITSM solution has built in the last year. Clients who have recently adopted the solution are based in every region of the world and represent a host of industries, including financial services, life sciences, technology, manufacturing, utilities, consumer goods and public sector. Many are large multinational enterprises.
“We are gratified that SMS/800 Inc. is realizing significant value from our ITSM solution and excited at the market response to our offering,” said Ron Frankenfield, president, Unisys Global Managed Services. “We are focused on continuing to add new capabilities and innovations to our ITSM offerings that help our clients deliver IT services more cost-effectively.”
Clients using the ITSM solution can also integrate Unisys VantagePoint,SM an advanced user interface and service orchestration center for Unisys’ ITSM solution as well as other commonly used ITSM systems. In addition, they can tap Unisys Enterprise Systems Management services to monitor and correlate events across all segments of the managed infrastructure, allowing their organization to orchestrate pre-emptive and remedial action against potential IT faults.
Unisys is a worldwide information technology company. We provide a portfolio of IT services, software, and technology that solves critical problems for clients. We specialize in helping clients secure their operations, increase the efficiency and utilization of their data centers, enhance support to their end users and constituents, and modernize their enterprise applications. To provide these services and solutions, we bring together offerings and capabilities in outsourcing services, systems integration and consulting services, infrastructure services, maintenance services, and high-end server technology. With approximately 23,000 employees, Unisys serves commercial organizations and government agencies throughout the world. For more information, visit www.unisys.com.
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