SoftServe Ensured Cost Transparency and Calls Management Visibility for Leading European Bank

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SoftServe developed an innovative call detail recording solution to provide usage and costs analysis of inbound and outbound calls for a leading European bank. The solution helped the bank achieve its goal of improving service delivery by collecting and integrating statistics from a variety of its telecommunications devices to optimize call routing and to enable the bank to perform advanced data analytics.


Austin, TX, August 7, 2014 - (PressReleasePoint) -SoftServe Ensured Cost Transparency and Calls Management Visibility for Leading European Bank
SoftServe developed innovative Call Detail Recording solution to provide usage and costs analysis of inbound and outbound calls for European bank
 
SoftServe, Inc., a leading global software application development and consulting company, announced the successful development of an innovative Call Detail Recording solution for one of Europe’s leading banks. The solution enables the bank to log and report inbound and outbound voice connections, call durations, destinations, etc. The solution’s implementation created consistency in call reports and allowed the bank to analyze long term trends.
 
The benefits of the scalable solution include the ability to generate reports on call details, ensure correct billing, provide cost transparency, as well as perform usage and cost analysis. SoftServe’s Data Warehouse helped the bank achieve an important business goal of collecting and integrating statistics from a variety of telecommunication devices, allowing them to identify optimal call routing and perform advanced data analytics.
 
“Our company provides market-leading software solutions for the finance vertical market allowing our clients’ organizations to be more cost-effective, while improving their management visibility and service delivery. Our goal is to empower our customers with technology solutions that enhanced their customer’s experience, as well as minimize IT complexity,” said Juan Turruellas, Executive Vice President World Wide Sales and Marketing, SoftServe.
 
About SoftServe Inc.
SoftServe Inc. a leading global software application development and consulting company, offers robust competencies in software optimization, SaaS/Cloud, Mobile, UI/UX and Big Data/Analytics. SoftServe developed Abiliton, a set of adaptive best practices comprised of people, processes and technology to ensure predictable, repeatable results for faster time to market and scalable growth. SoftServe has over 20 years of industry excellence delivering rich user experiences, intuitive products and solutions for vertical markets such as healthcare, retail and technology. Offices are located in North America, Eastern and Western Europe. For more information please visit www.softserveinc.com.


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