Specialised support for PLM Systems

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December 10, 2013

ITC Infotech PLM RUNTEAM Services offers value added support services for users of PTC PLM Systems

ITC Infotech’s PLM RUNTEAM is an all-encompassing support service for PTC Windchill and PTC FlexPLM product lifecycle management (PLM) installations. It is rapidly gaining popularity with PLM teams across the globe because it takes away the burden of keeping complex PLM systems running at maximum efficiency, allowing product design teams to experience the system better and use these systems well to get their products to market quicker.

By taking away the burden of support and user adoption from internal IT teams and placing it in the hands of qualified PLM professionals with deep cross-functional experience, organisation IT Management can concentrate on other priority areas with peace of mind, secure in the knowledge that their vital software tools and systems performance are being well taken care of and are in experts hands.

Windchill is PTC’s flagship PLM system, complementing its Creo CAD tool, while FlexPLM addresses the specific lifecycle management challenges faced by companies across the retail, footwear and apparel industries. ITC Infotech offers a comprehensive PLM support services, covering user adoption issues, code changes and bug fixing as well as proactive system monitoring, performance maintenance, system administration and release and deployment management. The services are delivered as per the cutting edge delivery standards and frameworks. ITC Infotech deploys world class tools and best practices that provide 24/7, global and multi-lingual reach and responsive support to the end users.

Mr. V V Rajasekhar, Senior Vice-President - PLM and Engineering Services, ITC Infotech explains what the service offers. “In this highly competitive and globalising world, ITC Infotech’s PLM RUNTEAM Support Service works with the customer using proprietary Value Modelling framework to maximise the value realisation from a PLM implementation in line with the maturity of deployment as well as helps the client prepare for future upgrades and migrations with the least possible effort. Since the widespread introduction of CAD, ‘time to design’ has been significantly reduced and the addition of PLM helped accelerate ‘time to value realisation’ through standardisation, reuse and global collaboration. But it has also added complexity. Our PLM RUNTEAM Support Service takes away the burden of keeping these complex systems running efficiently from internal IT teams, allowing design specialists to realize value from developing the next generation of world-beating products.”

Mr. Rajasekhar adds: “We fix any problems and take care of performance on an on-going basis including technical patch updates. Our offering is focussed on supporting and continuously enhancing the features and functionality of the deployed application system. While our 24/7, cost optimised, shared service model of IT support takes the maintenance responsibilities on behalf of the organisations, it allows small- to medium-sized companies to punch way above their weight through access to better practices for more effective PLM adoption.”

ITC Infotech is a global IT services company with over a decade of experience in the PLM solutions space. It is also a Strategic Services Partner of PTC. The company has expertise in Windchill in the automotive, aerospace, industrial and engineering sectors and in FlexPLM in the retail, footwear and apparel sectors. Outside of the PTC organisation itself, ITC Infotech has one of the largest Windchill/FlexPLM teams in the industry as well as proven expertise in implementing and supporting complex and transformational PLM systems.

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