Banckle provides high level security for their cloud based customer service tools and also allow them to cloak their alpha and numeric information in chat and offer them privacy during their live conversations with customers.
Lane Cove, NSW, Australia., July 9, 2014 - (PressReleasePoint) -
Banckle team is always dedicated to provide their customer the best experience while using their customer service apps and apis. All Banckle customer service tools/apps are hosted on cloud that is why they provide high level of security for data and information exchange between their users and customers. Banckle provides 256-bit data encryption for transmitting data and the connection is encrypted using Advanced Encryption Standard (AES_256_CBC) and meets FIPS standards. Banckle also provides fool proof time-stamped token and centralized authentication system to ensure further customer security.
Banckle has further enhanced the security of Banckle.Chat app which now protects the privacy of user and their customer during their live chat session. Banckle live chat app now set connections between their visitors, agents or Banckle.Chat server using AES 256-bit encrypted HTTPS channels which provides SSL security encryption and all live chat information is held under strict security measures.
Banckle also provides data obfuscation which means that user can cloak or masked their alpha and numeric data in chat transcript. The purpose of masking alpha and numeric data is to provide more secure, bank grade security and chat protection. The cloaked data can only be seen by the agents assigned to that particular chat session.
To provide secure online chat app for website, Banckle encrypt all the data before saving it into data server and that is what make Banckle.Chat a secure, reliable, and protected live chat and monitoring app in cloud.
How To Setup This Feature
Follow the steps given below to use the above mentioned security features.
Sign into Banckle.Chat. If user don't yet have an account, sign up using Create an Account link
Click on Settings option from the navigation panel and select Security tab.
Enter a random password in password field and click Generate to encrypt it. This could be later used for accessing the data encrypted.
Press Save to apply the changes.
Overview: Banckle Chat App
Banckle Chat is live chat and customer support solution. It is fully customizable and includes a variety of built-in templates, themes, widgets and tools for boosting customer service productivity. It achieves the great scalability by allowing multiple websites, multiple departments and multiple operators. User get all the freedom to customize the support structure as they like. Other important live support features like canned messages, file sharing, SSL encryption, proactive invitation, 24 x 7 support, visual and sound notifications are also supported. User can also track visitors and monitor their browsing activities using the analytics & reporting features.
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