State regulators to investigate CenturyLink 1-800 service outage

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State regulators to investigate CenturyLink 1-800 service outage

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State regulators to investigate CenturyLink 1-800 service outage
September 3 outage impacted toll-free numbers nationwide
OLYMPIA, Wash. – Today, the state Utilities and Transportation Commission (UTC) announced that it will open an investigation into yesterday’s outage of CenturyLink’s toll-free services in Washington state. The outage reportedly impacted services nationwide.
 
Toll-free services, which include 1-800, 1-866, 1-877, and 1-888 numbers, failed in Washington around 2:30 p.m. on Thursday, Sept. 3. The UTC will investigate the cause of the outage, the company’s preparedness and response, restoration efforts, and notification and communication with regulatory and emergency agencies.
 
Those who have questions or comments about the commission’s investigation may contact the commission at 1-888-333-WUTC (9882) or comments@utc.wa.gov.
 
The commission is the state agency that regulates the landline services of telephone companies operating in Washington. CenturyLink is the largest local telephone company in Washington, serving approximately 1 million residential and business lines, and is the provider of 911 services for the state’s 7 million residents.
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