Stevenson University Improves Student Service, Back-Office Efficiency with NEC

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NEC's Unified Communications solution reduces call resolution time and improves workflow

 
 Irving, Texas - January 10, 2012- NEC Corporation of America (NEC), a leading provider and integrator of advanced communications, IT and biometrics solutions, today announced Stevenson University, the third-largest independent undergraduate university in Maryland, has deployed Unified Communications (UC) for Enterprise (UCE) and the UNIVERGE® SV8500 voice server platform to help improve student services and interdepartmental communications.
 
"Upgrading our system has reduced staff work hours because we are so much more efficient," said Jennifer Simmons, assistant registrar, Stevenson University. "Before, we would spend 20-30 minutes just trying to figure out to which department the caller needed to be connected. Now, callers get where they need to go faster and it cuts down on wasted time for everybody. The automated system streamlines our entire communication process across the campus. Plus the simple user interface takes only a couple minutes for new users to adapt to the system."
 
NEC led the implementation of Stevenson University's new solution to integrate voice and data infrastructure. NEC's comprehensive, customizable solution combines multiple communications applications and devices into a single, easy to manage platform that eliminated manual processes, such as using a paper directory for over 800 phone extensions. Attendant workflow improved with single click answer/transfer, and meet-me paging allowed faster access to security while decreasing the risk of losing callers.
 
Employees and student workers now have integrated email and voicemail systems that allow messages to be sent directly from the desktop. They can now utilize instant messaging and click-to-call functionality. By using presence and missed call indicators, the university improved response time, and video conferencing has enabled remote interviews, reducing travel costs. The entire system is controlled through one seamless solution that encompasses instantaneous system management, improving IT administrative productivity."This is the future of the efficient workplace," said Kaitlyn Marzullo, assistant director of the Academic Link, Stevenson University's tutoring center. "I love it, I never want to go back to only relying on a phone and email as my main means of communication."
 
The comprehensive UC solution at Stevenson University includes the following elements:

• Voice platform: NEC UNIVERGE SV8500
• Voicemail solution: UNIVERGE UM8500
• Unified communications platform: NEC UC for Enterprise (UCE)
  • UCE Application Platform (OW5000)
  • UCE Manager (MA4000)
  • UCE Desktop Client (UC700)
  • UCE Attendant: (UA5200)
  • UCE Collaboration (XL Meeting)
• Contact Center
  • Internal ACD
  • Global Navigator
  • UCE Integrated Voice Response (QueWorX)
• Phones: UNIVERGE DT750 series terminals

"Maximizing staff time and increasing customer satisfaction are keys to running an efficient organization," said Hal Libben, vice president of Enterprise Solutions, NEC Corporation of America. "Stevenson University has accomplished both while decreasing overall operating costs. Plus, with the solution's integration capabilities, they were able to avoid hidden server requirements and costs."

More information on NEC can be found here:

www.necam.com/entcomm

www.NECToday.com

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www.twitter.com/NEC

and @NEC

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www.necam.com/facebook

About NEC Corporation of America

Headquartered in Irving, Texas, NEC Corporation of America is a leading provider of innovative IT, network, communications and biometrics products and solutions for service carriers, Fortune 1000 and SMB businesses across multiple vertical industries, including Healthcare, Government, Education and Hospitality. NEC Corporation of America delivers one of the industry's broadest portfolios of technology solutions and professional services, including unified communications, wireless, voice and data, managed services, server and storage infrastructure, optical network systems, microwave radio communications and biometric security. NEC Corporation of America is a wholly-owned subsidiary of NEC Corporation, a global technology leader with operations in 30 countries and more than $37.5 billion in revenues. For more information, please visit

www.necam.com

.

About Stevenson University

Stevenson University, known for its distinctive career focus, is the third-largest independent undergraduate university in Maryland with more than 4,000 students pursuing bachelor's, master's, and adult accelerated degrees at locations in Stevenson and Owings Mills. Stevenson has been recognized as one of America's "Up-and-Comers"-one of only 46 colleges and universities nationwide given this designation-in the 2012 U.S. News & World Report college rankings. For more information, visit

www.stevenson.edu

.

© 2011 NEC Corporation of America. NEC is a registered trademark of NEC Corporation. All Rights Reserved. Other product or service marks mentioned are the trademarks of their respective owners.

NEC's Unified Communications solution reduces call resolution time and improves workflow

 
 Irving, Texas - January 10, 2012- NEC Corporation of America (NEC), a leading provider and integrator of advanced communications, IT and biometrics solutions, today announced Stevenson University, the third-largest independent undergraduate university in Maryland, has deployed Unified Communications (UC) for Enterprise (UCE) and the UNIVERGE® SV8500 voice server platform to help improve student services and interdepartmental communications.
 
"Upgrading our system has reduced staff work hours because we are so much more efficient," said Jennifer Simmons, assistant registrar, Stevenson University. "Before, we would spend 20-30 minutes just trying to figure out to which department the caller needed to be connected. Now, callers get where they need to go faster and it cuts down on wasted time for everybody. The automated system streamlines our entire communication process across the campus. Plus the simple user interface takes only a couple minutes for new users to adapt to the system."
 
NEC led the implementation of Stevenson University's new solution to integrate voice and data infrastructure. NEC's comprehensive, customizable solution combines multiple communications applications and devices into a single, easy to manage platform that eliminated manual processes, such as using a paper directory for over 800 phone extensions. Attendant workflow improved with single click answer/transfer, and meet-me paging allowed faster access to security while decreasing the risk of losing callers.
 
Employees and student workers now have integrated email and voicemail systems that allow messages to be sent directly from the desktop. They can now utilize instant messaging and click-to-call functionality. By using presence and missed call indicators, the university improved response time, and video conferencing has enabled remote interviews, reducing travel costs. The entire system is controlled through one seamless solution that encompasses instantaneous system management, improving IT administrative productivity."This is the future of the efficient workplace," said Kaitlyn Marzullo, assistant director of the Academic Link, Stevenson University's tutoring center. "I love it, I never want to go back to only relying on a phone and email as my main means of communication."
 
The comprehensive UC solution at Stevenson University includes the following elements:

News Source : Stevenson University Improves Student Service, Back-Office Efficiency with NEC