Tata Business Support Services (TBSS) inaugurated its 8th rural centre and 19th centre in India in Ambara, 30 kms from Chhindwara.
Chhindwara, MP, India., February 5, 2014 - (PressReleasePoint) - Tata Business Support Services (TBSS) inaugurated its 8th rural centre and 19th centre in India in Ambara, 30 kms from Chhindwara. The centre commenced operations from the temporary site, which would be used for training subsequently. The Honourable Minister for Parliamentary affairs Shri Kamal Nath inaugurated the centre in the presence of Mr. Madhu Kannan, GEC Member Tata Sons and Mr Sarajit Jha, COO & Interim MD TBSS. Standard Chartered is the first client for the centre and has committed to increase its support for the centre going forward.
TBSS has already received possession of the land from the MP Govt in Ambara, where it would build in two phases, what would be one of the world’s largest Rural Business Process Management (BPM) centre. TBSS is one of the largest Rural BPM’s in the world with over 2000 people in 7 centres across India. TBSS’s strategy has been to select high SC/ST concentration areas and open rural centres in these areas in order to ensure maximum absorption of SC/ST candidates. TBSS has a stated vision of becoming 80% SWAM – Single, Women, Adivasi and Minorities by 2017 which is currently at 46%, making it one of the most significant Impact Sourcing companies in the world. The Chhindwara centre will propel TBSS towards meeting its objectives.
TBSS will make a Green BPM centre incorporating the best practice in sustainability of balancing the 3E’s of Economic Development, Social Equity and sustainable environment. The TBSS motto of convenience, safety and hygiene will be upheld. TBSS will also be partnering with likeminded companies to deliver their business from rural areas on the platform of better customer experience and commercial terms. TBSS has proven to many clients that though there are initial hiccups of starting in rural areas, over long term the motivation, lower attrition and higher engagement of the workers in rural areas, provide a stable, reliable, sustainable and delightful customer experience.
TBSS dedicates this centre to the people of Ambara and looks forward to the continued support of the establishment to build the community in Ambara and neighbouring areas.
About TBSS:TBSS is the 2nd largest India to India company in the Customer Relationship Management Space. TBSS has 11,000 employees across 18 delivery centres in India and supports significant Customer Communities including citizen services. TBSS is a 100% owned subsidiary of Tata Sons. Know more about TBSS
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