Telcos Need To Venture Beyond Traditional Mobile Services, Accelerate Growth In Mobile Content, M2M And Managed Mobility To Remain Relevant

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18 Aug 2014

IDC’s recently released  “Australia Mobile Services 2014–2018 Forecast and Analysis” report shows plateauing revenue and subscribers in the Australian mobile services market in 2013. Mobile services revenue was A$13.2 billion (down 0.3% year-on-year), and total number of subscribers were 28.3 million (down 0.7% year-on-year)  at the end of December 2013.

IDC found that as traditional mobile services revenue such as voice and SMS decline, mobile data consumption continues to climb rapidly in tandem with the expansion of 4G LTE infrastructure. This is driven by strong adoptions in smartphones and tablets, accelerating the shift from traditional data platforms (SMS and MMS) to over-the-top (OTT) applications (such as YouTube, Skype and WhatsApp).

There is also an increased use of online content streaming services over the Internet such as video and social media. While telco's are capturing some of this increase through higher data caps, the majority of value is being captured by OTT players. This meant that a traditional telco strategy is no longer sustainable as network investment needs increase and revenues continue to decline.

"Connectivity is no longer enough to provide revenue growth. While operators must continue to invest in network capabilities to protect their core revenue they must adapt their strategy to become more like OTTs; to create new streams of revenue growth by creating new business and deliver new customer experiences," says Senior Market Analyst, Amy Cheah.

In the long term, mobile subscribers in Australia are expected to grow at a conservative compound annual growth rate (CAGR) of 2.4%, driven in part by the adoption of 4G services and a shift from fixed to mobile broadband as tablet adoption continues to rise. With better coverage and faster 4G connections, IDC expects increased opportunities from businesses that are using mobile devices for specialised applications (e.g., field workers, healthcare, and retail outlets).

"Some of these applications are machine-to-machine (M2M) applications targeted at specific verticals (e.g., utilities, manufacturing, and transportation). Mobile operators need to form the right partnerships and train their salesforce to be able to sell mobile solutions to different verticals instead of just selling connectivity — which is increasingly being commoditised." says Research Manager, Siow-Meng Soh. 

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About IDC Trackers 
IDC Tracker products provide accurate and timely market size, vendor share, and forecasts for hundreds of technology markets from more than 100 countries around the globe. Using proprietary tools and research processes, IDC's Trackers are updated on a semiannual, quarterly, and monthly basis. Tracker results are delivered to clients in user-friendly excel deliverables and on-line query tools. The IDC Tracker Charts app allows users to view data charts from the most recent IDC Tracker products on their iPhone and iPad.

For more information about IDC's Semi-annual Mobile Services Tracker, please contact Alison Te Hira at +61 2 9925 2258 or

About IDC
International Data Corporation (IDC) is the premier global provider of market intelligence, advisory services, and events for the information technology, telecommunications, and consumer technology markets. IDC helps IT professionals, business executives, and the investment community to make fact-based decisions on technology purchases and business strategy. More than 1,000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 110 countries. In 2014, IDC celebrates its 50th anniversary of providing strategic insights to help clients achieve their key business objectives. IDC is a subsidiary of IDG, the world's leading technology media, research, and events company. You can learn more about IDC by visiting

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