Next phase in Telefónica’s strategy to offer a seamless customer experience across all touch points and lines of business; follows delivery of successful Amdocs-enabled wireless transformation
ST. LOUIS — April 30, 2014 — Amdocs (NASDAQ: DOX), the leading provider of customer experience systems and services, today announced that Telefónica Argentina, the leading multi-play service provider in the country serving 27 million wireless, wireline and high-speed Internet customers, has selected Amdocs to transform its wireline business support systems (BSS) operations. With this transformation project, Telefónica Argentina aims to differentiate its brand experience by allowing its wireline subscribers to move seamlessly between all customer interaction channels, whether self-service or agent assisted, via the Web, call center or at the retail store.
Telefónica elected to modernize and standardize its BSS operations in Argentina on Amdocs software, starting with the transformation of its wireless operations awarded to Amdocs in 2012, and is now expanding the partnership to include its wireline operations. Amdocs will deliver pre-integrated products from its CES portfolio, including sales, provisioning, billing, customer management, self-service and enterprise-wide product management. With complete project accountability Amdocs will deliver implementation, systems integration, testing and training services to support the rollout, as well as ongoing product support.
"The transformation of our wireline operations is the next phase in our strategy to become the leading operator to offer all customer interactions online and ensure a consistant customer experience across all lines of business," said Horacio Goldenberg, chief information officer at Telefónica Argentina. "The value we are already seeing from our wireless transformation proves we were right to choose Amdocs as our strategic partner, and is the reason we are selecting them again as we continue this journey."
"By assuming responsibility for the wireless and now wireline transformations, delivering both products and services to support the rollout, we're putting the full breadth of our expertise to work for Telefónica," said Patrick McGrory, president for the Caribbean and Latin America region at Amdocs. "This approach will help reduce the complexity and risks normally associated with large transformation projects, and ensure maximum operational efficiencies and total cost of ownership benefits for Telefónica."
The transformation of Telefónica Argentina's wireless operations in Argentina took 12 months and went live last November. Telefónica was able to replace disparate systems with one Amdocs system providing integrated capabilities, enabling the introduction of a number of new and innovative services.
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About Amdocs For more than 30 years, Amdocs has ensured service providers' success and embraced their biggest challenges. To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency. The global company uniquely combines a market-leading BSS, OSS and network control product portfolio with value-driven professional services and managed services operations. With revenue of $3.3 billion in fiscal 2013, Amdocs and its 21,000 employees serve customers in more than 70 countries.
Amdocs' Forward-Looking Statement This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business markets that it serves, Amdocs' ability to successfully integrate acquired businesses, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future; however, the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2013 filed on December 09, 2013 and our Form 6-K furnished for the first quarter of fiscal 2014 on February 11, 2014.