FAIRFAX, VA, USA, 1 APRIL 2014 –TEOCO, the leading provider of assurance, analytics and optimization solutions to communications service providers (CSPs), today announced that a tier one US operator has purchased its Rural Call Completion Analytics Solution. The operator turned to TEOCO to ensure compliance with FCC regulations to assure service quality for long distance calls in rural and non-rural locations across the US.
TEOCO has worked closely with the FCC and its US operator customers to assess the issue of call completion across the US. This includes the proactive identification, resolution and reporting of all relevant issues preventing carriers from satisfying FCC reporting requirements.
TEOCO’s Rural Call Completion Usage Analytics Solution is an optional module of its Analytics Platform or available as an outsourced service. The solution supports traditional metrics and adds new indicators to measure network quality, identifies partners that fail to meet call completion service level agreements, proposes alternate partners to achieve service levels, and automates compliance with the FCC-mandated reports. Customers can draw upon TEOCO’s industry-leading expertise in performance based routing, service assurance and quality management and big data analytics to overcome this complex call completion issue.
“Comprehensive reporting of successful call completion across rural and non-rural areas of the US is a key requirement driven by the FCC,” says Greg LeNeveu, Head of Americas, TEOCO. “Our Rural Call Completion Usage Analytics solution is a natural by-product of our market leading expertise in holistic data analytics. By combining many different data points, operators across the US can be assured that we have the expertise to safeguard network quality and user experience while meeting regulatory mandates.”
TEOCO is the leading provider of Assurance, Analytics and Optimization solutions to Communication Service Providers worldwide. TEOCO’s product portfolio includes Customer Analytics, Margin Assurance, Service Assurance and Network Optimization solutions.
Since 1995, TEOCO has helped over 140 of the largest CSPs around the world to manage and evolve their businesses efficiently and profitably, while enhancing the customer experience.