TOA Technologies defines “The Connected Mobile Workforce” at TM Forum Live!

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The global leader in field service management launches new Catalyst project and will co-present with customer Virgin Media to showcase how telecommunications providers can best leverage the mobile workforce

NICE, France and CLEVELAND – May 29, 2014 – The field service workforce represents an area of great potential for telecommunications providers. With ubiquitous connectivity through digital devices and the mobile Internet, and the increased flow of information from the field to the back office and vice versa, field technicians now have the power to make a truly tangible impact – from customer experience to productivity and even to new revenue streams. TOA Technologies, a leading global field service management solution provider, will discuss the future of the connected mobile workforce at TM Forum Live! in Nice, France, June 2-5, and how the global telecommunications community can leverage this opportunity.

TOA Technologies at TM Forum Live! 2014

To learn more about best practices and trends in field service management and creating a connected mobile workforce, you can engage with TOA and representatives from its global customer base at:

  • Booth 51 on the show floor
  • The Hub where TOA will lead a new Catalyst: “The Connected Mobile Workforce”
  • The Cable Summit: “Case Study: The Right Tools for the Job – Empowering Employees for Optimal Service” on June 2 at 16:45. This is an educational session led by Neil Taplin, head of operations, for Virgin Media, a TOA Technologies customer

TOA will also contribute to sessions at the conference that discuss trends and topics about emerging industries:

  • Internet of Things – Putting the Digital Health Pieces Together”: Wednesday, June 4 at 12:05
  • Security & Privacy – Acceptable Privacy”: Wednesday, June 4 at 17:05
  • Internet of Things – Catalyst Demonstrates the Role Alliances Play in the IoT”: Thursday, June 5 at 11:45

“The Connected Mobile Workforce” Catalyst

This Catalyst will demonstrate the evolving role of field service employees, what it means to be “connected,” and best practices for doing so. With champions including Virgin Media and Telefónica, the Catalyst will showcase working examples of how a connected mobile workforce can impact customer experience initiatives, productivity goals and telcos’ digital transformations.

Finalist in TM Forum Excellence Awards for Industry Contribution

For its contributions as a longstanding member of TM Forum and committed partner of the global telecommunications community, TOA Technologies is a finalist in the 2014 TM Forum Excellence Awards, in the category of Industry Contribution. Winners will be announced at TM Forum Live! on June 2 in Nice at the Palais de Mediteranee. The TM Forum Excellence Awards program, now in its eighth year, honors communications and digital service providers and their suppliers for their commitment to the future of the industry through leadership, innovation and humanitarianism, underpinned by TM Forum’s Frameworx suite of best practices and standards.

TOA Technologies works with telecommunications providers and contractors around the world to empower the most effective field service operations possible. From Telefónica, a global telecom operating in 24 countries, to Service Stream, an Australian network services contractor, TOA is proud to be a valued business partner to the worldwide telecommunications community.

For more information about TOA Technologies and its field service management solutions for the telecommunications industry, visit

About TOA Technologies

TOA Technologies is a leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA’s complete cloud-based field service management application suite, holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. ETAdirect measures everything that happens in the field, from travel times to appointment length, and creates unique performance pattern profiles for each and every person in the field. TOA’s patented statistical analysis engine then uses these personalized profiles to predict when things will happen and how long they will take. With the most accurate schedules and ETAdirect’s browser-based and device-agnostic field service mobile app, mobile employees are empowered to get the job done right, on-time and the first time. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.

Across six continents, TOA Technologies and its ETAdirect solution suite manage diverse mobile workforces in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries, helping them achieve their goals of reducing operational costs while dramatically enhancing the customer experience. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.

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