Leader in field service management technology to co-present with the CIO of Service Stream; session will highlight how to align technology and operations to gain real-time visibility into field operations and create a more productive mobile workforce
SYDNEY and CLEVELAND – March 18, 2014 – From utilities to cable providers, organisations that rely on mobile employees to deliver products and services in the field are rethinking how they manage this critical part of their operations. TOA Technologies, a leading mobile workforce management solution provider, has been partnering with these kinds of organisations for ten years, helping them to transform their field operations from manual scheduling and basic appointment automation to true field service optimisation. TOA will be at Field Service Management Summit 2014 in Sydney, Australia, March 19-21, discussing strategies and best practices for field optimisation. TOA will also co-present with its customer Service Stream, in which the network services contractor will show how it created a strategy for building an optimised mobile workforce and then implemented the right processes and technology to make it a success.
The session, titled “Case study: Optimising your field service operation to gain real-time visibility, drive quality and ensure scalability,” will take place on Wednesday, March 19, at 10:30 a.m. AEDT. It will be led by Service Stream CIO Craig Wishart and TOA Vice President David Troll, who will discuss:
How organisations can drive quality of service through complete visibility into field operations, combined with real-time analytics on the service teams’ operations and performance
Why a unified strategy for field service operations is critical, especially when providing a diverse set of services
Key considerations for aligning technology with the strategy, such as field service management tools that can be used by both in-house employees and contractors
TOA Technologies provides cloud-based field service management solutions to businesses in a range of industries worldwide, and is a Leader in the Gartner Magic Quadrant for Field Service Management, 2013. For more information about TOA Technologies and its ETAdirect solution, visit http://www.toatech.com.
About TOA Technologies TOA Technologies is a leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA’s complete cloud-based field service management application suite, holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. ETAdirect measures everything that happens in the field, from travel times to appointment length, and creates unique performance pattern profiles for each and every person in the field. TOA’s patented statistical analysis engine then uses these personalized profiles to predict when things will happen and how long they will take. With the most accurate schedules and ETAdirect’s browser-based and device-agnostic field service mobile app, mobile employees are empowered to get the job done right, on-time and the first time. ETAdirect is quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other systems.
TOA Technologies and its ETAdirect solution suite manage diverse mobile workforces in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries, helping them achieve their goals of reducing operational costs while dramatically enhancing the customer experience. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.