TOA Technologies wins global Fortune 500 customer in the high-tech office equipment industry to help manage corrective and preventative maintenance work
ETAdirect, TOA’s SaaS field service management solution, will increase compliance with service level agreements by more than 50 percent and lower service delivery costs, saving the company an estimated $30 million annually
CLEVELAND – May 8, 2014 – Companies that provide corrective and preventative maintenance services for industrial and office equipment have unique challenges with their field work: they must optimize the time and available assets for their technicians doing complex, multi-step jobs, while at the same time meeting their customers’ stringent service level agreements (SLAs). So as the competition for after-market services continues to increase, putting pressure on these service providers to maintain margin, they need to overcome this complexity in the field workforce. A multinational Fortune 500 company that manufactures and services high-tech imaging equipment has selected TOA Technologies and its leading field service management solution, ETAdirect, to transform its field service operations to stay ahead.
TOA Technologies provides the only complete end-to-end SaaS field service management solutions on the global market today. TOA’s solution, ETAdirect, ensures that the right technician gets to the right place, with the right parts, at the right time, meeting SLAs with the lowest operational cost possible, providing complete visibility into global field operations. In the past six months, more than 60 percent of TOA Technologies’ new business has come from companies that provide corrective and preventative maintenance services. These companies include a multi-vendor IT services company in the U.S., an ATM network management company in Latin America, and a telecommunications network operator in the U.S.
“We have a ten-year track record of successfully addressing the needs of the most complex kinds of field service businesses – that includes corrective and preventative maintenance for office and industrial equipment,” said Yuval Brisker, co-founder and CEO of TOA Technologies. “ETAdirect, our flagship solution, has been designed to be infinitely configurable to support a vast array of businesses across multiple industries. We are proud of the trust that customers have in our technology and our people’s experience to ensure long-term field service success.”
ETAdirect enables companies that provide service for office, high-tech and industrial equipment to improve efficiencies through the field workforce by:
Providing the fastest and most precise real-time scheduling and dynamic routing optimization
Maximizing SLA compliance
Reducing mean time to resolution (MTTR) for reactive maintenance work
Increasing preventative maintenance throughput
Speeding the commissioning of new equipment
For more information about how ETAdirect is helping companies around the world to address even the most complex kinds of field work, visit http://toatech.com.
About TOA Technologies
TOA Technologies is a leading provider of field service and mobile workforce management software solutions. ETAdirect, TOA’s complete cloud-based field service management application suite, holistically manages the entire service delivery process from start to finish: from the moment an appointment or service is requested, through planning, routing and scheduling, to real-time customer communications and field management. ETAdirect measures everything that happens in the field, from travel times to appointment length, and creates unique performance pattern profiles for each and every person in the field. TOA’s patented statistical analysis engine then uses these personalized profiles to predict when things will happen and how long they will take. With the most accurate schedules and browser-based, device-agnostic field service mobile app, employees are empowered to get the job done right, on-time, the first time. ETAdirect is quickly deployed, highly configurable, and easily integrated with existing CRM, ERP and other systems.
Across six continents, TOA Technologies and its ETAdirect solution suite manage diverse mobile workforces in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries, helping them achieve their goals of reducing operational costs while dramatically enhancing the customer experience. TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America, Australia and New Zealand.