Tel Aviv/Cologne – February 19, 2014 – Top Image Systems, Ltd. (NASDAQ: TISA), a leading ECM (Enterprise Content Management) and BPM (Business Process Management) solution and MIP (Mobile Imaging Platform) provider, announced a $650,000 deal to implement eFLOW® Digital Mailroom at a leading European telecommunications provider. With EUR1.8b revenues, 3,700 employees and over 8.5 million customers, this telecom giant requires a powerful digital mailroom solution to effectively manage over 6 million documents per year.
Seeking business agility, the customer selected Top Image Systems following a successful proof of concept and demonstration of its highly skilled professional services. The project entails recognition, context-sensitive categorization and automated processing of up to 30,000 documents per day, which include a combination of handwritten and machine printed, fax, SEPA (Single Euro Payments Area) mandates (bank identification forms), emails, contracts, customer correspondence and more.
To enable rapid response to incoming business queries, the solution will integrate with the company’s telephone-based workflow system, routing the relevant metadata to active workflows such as customer service or new account initiation processes. eFLOW Digital Mailroom’s approximate search functionality is highly valued by the customer to improve access to data. The project aims to merge processing methods, standardize stored document formats and minimize document memory requirements, with the ultimate goal to streamline processes and improve customer service.
“Top Image Systems is extremely proud to be a part of this forward-thinking project for one of Europe’s leading communications companies,” remarked Egbert Fischer Top Image Systems’ General Manager, Central Europe. “Our most innovative technologies for automated categorization and classification will enable customer service representatives to access the most relevant data to more accurately respond to their customers’ needs. Workflows equipped with relevant metadata will significantly speed process cycle time, cut costs and improve responsiveness. Today’s enterprises need sophisticated solutions to meet their customers’ tough demands, and Top Image Systems is here to provide those solutions.”