Touching base with an industry giant

Printer-friendly versionPDF version

Obviously everyone wants to be successful, but I want to be looked back on as being very innovative, very trusted and ethical and ultimately making a big difference in the world…
- Sergey Brin

Talk about industry giants in India, as per Platts 250 Global Energy Companies list for 2007 ONGC is the giant in the continent. Ranked 23rd by Platts list in the world scenario this pioneer is as old as the foundations of the country and has been responsible for huge infra-structural changes. For the better part of 60 years this giant has strived for customer delight through quality products and services and to further its organisational values.

The latest addition to facilitate quality of service is a state of the Art Visitor Management solution called TouchPoint. TouchPoint is the brainchild of Md. Faizullah, CEO of Cogent Innovations a Chennai based company. The Cogent Group is well known for its innovative IT and Telecommunication solutions focussing on creating cost effective solutions.

TouchPoint is comprehensive and full-fledged office administration software that runs the whole show from top to bottom eliminating manual input of visitor data. The CEO states, “We aim to make office administration completely hassle-free…” While organisations spend millions to do up their interiors they really lay little emphasis on visitor management, “How would you feel if you walked into a posh reception area and had to wait in a queue for twenty minutes? After that you would have to fill out your details painstakingly in a fat register!”

TouchPoint seems to extend in every possible direction, managing everything from keys, vehicles, appointments, materials, calls, to water and tea coming into an office. “The key, is in focussing on the pain-points of every person in the office administration pantheon…” And true to the saying results are beginning to show as the front desk of ONGC greets their visitors with business card readers, snaps their photographs and prints out their badge in a jiffy. How soon can we see this everywhere? “My clientele are all over… but TouchPoint is available to everyone and I want to sell it to one and all…” answers Mr. Faizullah.