Alcatel-Lucent’s Motive Data Management Platform tracks performance of communications devices in home use to allow TTNET to proactively troubleshoot network and performance issues
Paris, January 16, 2014 - Alcatel-Lucent (Euronext Paris and NYSE: ALU) is to deploy its Motive Data Management Platform for TTNET, the leading broadband service provider in Turkey, to help improve the performance of communication devices in customers’ homes.
Using data gathered by the Motive platform, TTNET’s operation and customer service teams will be able to proactively manage how their network and devices using the network perform, ensuring a better overall broadband and IPTV experience for TTNET customers.
TTNET has been benefiting from Alcatel-Lucent’s portfolio of Motive Customer Experience Solutions for several years, which has helped support significant improvements to the care and support functions dedicated to its more than six million broadband customers.
Alcatel-Lucent’s Motive Data Management Platform (DMP) adds in analytics capabilities while keeping the operator’s capital expenditure at optimal levels.
The addition of DMP to TTNET’s toolkit provides a better understanding of the customer experience by linking data from the devices to existing tools designed to help customers with self-service capabilities. These new capabilities are provided in a format readily integrated with TTNET’s existing business processes.
TTNET currently uses Alcatel-Lucent’s Motive ServiceView™ and Motive Home Device Manager suite to enable help desk representatives to work more directly with customers and resolve issues more efficiently.
As Alcatel-Lucent executes The Shift Plan, its industrial strategy to reposition the company as a specialist vendor of IP Networking and Ultra-Broadband Access, the Motive family of software-based products is providing operators like TTNET with software solutions that enable them to enhance the end-user experience and value of their products.
Şahin Şen, Chief Technology Officer, said:“ As TTNET we put a lot of effort in delivering a superior customer experience. Today, maintaining a high level of help desk performance means having a detailed understanding of how the connected devices in our network are performing. Based on our experience with the Motive ServiceView for Home solutions we knew that Alcatel-Lucent could help us to improve customer service through device data technology which will help us to continue to distinguish our performance in the marketplace.”
Luis Martinez-Amago, President, Alcatel-Lucent Europe, Middle East & Africa, said: “We are very pleased that TTNET has decided to expand its customer experience management capabilities with the addition of Alcatel-Lucent’s Motive Data Management product. To maintain its leadership position as the largest Internet service provider in Turkey, TTNET needs the best solutions available to care for the needs of their customers.”
Founded in 2006 to connect Turkey to the Internet and open up the country to the world, TTNET, today, is a communication and entertainment company that plays a leading role in the industry with its corporate and individual services and offers its customers the communication technologies of today and the future. Offering a combination of all three components of communication technologies – Internet, television and voice – TTNET meets with all communication requirements of Turkey with its products in education, entertainment, communication and security as well as other business-specific products. The company’s product portfolio includes primarily ADSL, fiber Internet connectivity, Wi-Fi wireless Internet connectivity, TTNET Wi-Fi international connectivity in partnership with iPass, G.SHDSL, Metro Ethernet, ATM and Frame Relay Internet connectivity. TTNET provides a complete array of mobile telephone services under the TTNET Mobil brand in partnership with Avea and landline telephone connectivity for individual customers under TTNET Alo brand. TTNET is also the first company to introduce the technology of Tivibu Web and Tivibu Cep that make cinema and TV experience mobile and Tivibu Ev, which enables TV access at home with IPTV technology.
In addition to the Internet services, TTNET’s value added services include TTNET Müzik where all kinds of music can be listened and the digital gaming platform Playstore, where popular online and digital games are sold. TTNET also offers users a host of products and services for a secure Internet through TTNET Güvenlik, while developing products and services tailored to the requirements of businesses through TTNET İşyerim Paketleri.
Combining Internet, TV, fixed voice and mobile voice services in a single bill, TTNET has achieved another breakthrough in Turkey by becoming the first communication and entertainment company to launch “quad play.”
ABOUT ALCATEL-LUCENT (EURONEXT PARIS AND NYSE: ALU)
Alcatel-Lucent is at the forefront of global communications, providing products and innovations in IP and cloud networking, as well as ultra-broadband fixed and wireless access to service providers and their customers, enterprises and institutions throughout the world.
Underpinning Alcatel-Lucent in driving the industrial transformation from voice telephony to high-speed digital delivery of data, video and information is Bell Labs, an integral part of Alcatel-Lucent and one of the world’s foremost technology research institutes, responsible for countless breakthroughs that have shaped the networking and communications industry. Alcatel-Lucent innovations have resulted in the company being recognized by Thomson Reuters as a Top 100 Global Innovator, as well as being named by MIT Technology Review as amongst 2012’s Top 50 “World’s Most Innovative Companies”. Alcatel-Lucent has also been recognized for innovation in sustainability, being named Industry Group Leader for Technology Hardware & Equipment sector in the 2013 Dow Jones Sustainability Indices review for making global communications more sustainable, affordable and accessible, all in pursuit of the company’s mission to realize the potential of a connected world.
With revenues of Euro 14.4 billion in 2012, Alcatel-Lucent is listed on the Paris and New York stock exchanges (Euronext and NYSE: ALU). The company is incorporated in France and headquartered in Paris.