U.S. Virgin Island Hurricane Survivors Are Encouraged to Stay in Touch with FEMA

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ST. CROIX, Virgin Islands – Hurricane Irma or Maria survivors who have registered for disaster aid should remember that keeping in touch with the Federal Emergency Management Agency (FEMA) could result in more timely assistance.

FEMA recommends survivors make sure they update their address, phone number, and banking and insurance information if there are any changes after they register. Updated banking information is very important after a disaster because assistance grants may be sent via direct deposit and incorrect information could result in funds being returned.

By providing current information survivors can make sure they don’t miss important correspondence or phone calls regarding their application for assistance.

“Displaced Virgin Islanders may be moving around quite a bit as they work to recover,” said FEMA’s Federal Coordinating Officer William Vogel. “Please let us know each time you change any important information so we get help to you as quickly as possible.

Applicants may update their contact or banking information at a Disaster Recovery Center in their area, online at www.DisasterAssistance.gov or via phone at 800-621-3362 or

TTY 800-462-7585. Those who use 711-Relay or Video Relay Services can call 800-621-3362.

The toll-free telephone numbers are operating from 7 a.m. to 11 p.m. (local time) seven days a week until further notice. Operators are standing by to assist survivors in multiple languages.

Two recovery centers are open in St. Croix, and others will open soon in St. Thomas and St. John. The Frederiksted center is at the Rotary Club West, 40 KA-KD Estate LaGrange. The Christiansted center is at the Old Post Office Building at Church and Company streets. Operating hours for both recovery centers are 8 a.m. to 6 p.m. until further notice.

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Disaster recovery assistance is available without regard to race, color, religion, nationality, sex, age, disability, English proficiency or economic status. If you or someone you know has been discriminated against, call FEMA toll-free at 800-621-3362 (voice, 711/VRS - Video Relay Service)

(TTY: 800-462-7585). Multilingual operators are available (press 2 for Spanish).

FEMA’s mission is to support our citizens and first responders to ensure that as a nation we work together to build, sustain, and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all hazards.

For official information on the recovery effort following the hurricanes, please visit www.informusvi.com or www.usviupdate.com. Follow us on social media at and .

To donate or volunteer, contact the voluntary or charitable organization of your choice through the National Voluntary Agencies Active in Disasters (NVOAD) at www.nvoad.org. For those who wish to help, cash donations offer voluntary agencies the most flexibility in obtaining the most-needed resources and pumps money into the local economy to help businesses recover. The Community Foundation of the Virgin Islands also has the “Fund for the Virgin Islands” at www.USVIrecovery.org.

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