inContact ( inContact )


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inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth.

inContact press release, blog etc

12/04/2017 - 11:58 SmartAction Joins NICE inContact DEVone Program to Provide AI-Powered Intelligent Self-Service to Contact Centers on CXexchange Marketplace
11/30/2017 - 08:35 EPIC Connections Joins NICE inContact DEVone Program to Provide Performance Improvement Services to Contact Centers
11/16/2017 - 10:41 Plum Voice Joins NICE inContact DEVone Program to Provide Advanced IVR Technology to Contact Centers via CXexchange Marketplace
10/23/2017 - 06:40 For Third Consecutive Year, NICE inContact Again Recognized as a Leader in Gartner Magic Quadrant for Contact Center as a Service, North America
10/19/2017 - 08:37 NICE inContact Recognizes DEVone Partner Companies Who are Reinventing CXone User Experiences
10/09/2017 - 09:30 NICE inContact brings together NICE and inContact with CXone, the worlds #1 cloud customer experience platform
09/28/2017 - 11:00 NICE inContact CXone Transforms One-on-One Experiences with the Addition of RiverStar Unified Agent Desktops Customized Process Workflows
09/26/2017 - 14:33 2017 NICE inContact CX Transformation Benchmark Study - Business Wave
09/26/2017 - 07:21 Your Customer Service isnt as Effective as You Think It is, According to New NICE inContact Survey That Reveals Gaps Between Business and Consumer Perceptions
09/14/2017 - 12:39 Intradiem Provides Real-time Intraday Insights and Automation for NICE inContact CXone Users to Reduce Costs and Improve Agent Performance
08/24/2017 - 08:45 CXexchange Marketplace for NICE inContact CXone Now Offers Virtual Assistant with Addition of CogniCor Technologies, Partner in DEVone Developer Program
08/18/2017 - 05:48 SpiceCSM Joins NICE inContact DEVone Ecosystem to Provide Customer Engagement Hub for NICE inContact CXone the Worlds #1 Cloud Customer Experience Platform
08/11/2017 - 04:41 Inbenta Joins NICE inContact DEVone Ecosystem Program for Technology Partners and IT Developers
06/14/2017 - 16:18 inContact SVP of Professional Services to Present at ACCE Conference
05/10/2017 - 03:23 NICE and inContact Honor Winners Who are Re-inventing Customer Service in the 2017 Customer Awards
05/08/2017 - 11:49 Fuze Announces Deeper Connectivity with inContact
04/27/2017 - 08:42 Companies Still Failing to Meet Customer Service Needs Across Channels, New inContact Survey Reveals