inContact ( inContact )


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inContact helps call centers around the globe create profitable customer experiences through its powerful portfolio of cloud-based call center call routing, self service and agent optimization solutions. The company’s services and solutions enable call centers to operate more efficiently, optimize the cost and quality of every customer interaction, create new pathways to profit and ensure ongoing customer-centric business improvement and growth.

inContact press release, blog etc

06/13/2018 - 14:35 NICE inContact Ranked First Overall in 2018 Ventana Contact Center in the Cloud Value Index
05/24/2018 - 08:00 NICE inContact CXone Authorized to Operate in FedRAMP Marketplace to Securely Support Government Agencies Seeking Improved Citizen Experience
05/16/2018 - 08:20 NICE inContact CXone With RiverStar Improves Compliance and Reduces Training Costs and Errors for Appriss Safety
05/15/2018 - 09:55 NICE inContact CXone Recognized as Gold Stevie Award Winner In 2018 American Business Awards
04/04/2018 - 10:49 Global Consumer Electronics Powerhouse Moves Over 500 Agents to NICE inContact CXone
03/22/2018 - 07:48 NICE inContact Empowers Companies in Europe to Provide Exceptional Customer Experience with CXone
03/07/2018 - 13:42 NICE inContact CXone Selected by Govolution, a Leader in ePayment Solutions, to Power Self-Service and Agent-Assisted Service Options for Fast and Secure Customer Experiences
02/28/2018 - 14:27 NICE inContact CXone Delivers Big Payoff of $25.9 Million For Representative 1,100 Seat Organization
02/20/2018 - 07:06 Optus Business to Offer NICE inContact CXone Cloud Customer Experience Platform in Australia
02/12/2018 - 12:57 NICE Announces Strong Cloud Momentum Winning Over 550 New Cloud Customers in 2017
02/05/2018 - 11:54 NICE inContact Extends AI Capability on CXone with Addition of Passage.AI Application on CXexchange
01/29/2018 - 10:29 Lightico Joins NICE inContact DEVone Program with New Mobile Collaboration Tools to Accelerate the Sales Experience
01/22/2018 - 11:14 NICE inContact Announces CXone Agent for Salesforce -- Adding Integrated Workforce Optimization to Unified Desktop
01/17/2018 - 12:09 NICE inContact CXone Further Expands SMS Functionality with Textel to Improve Customer Experience
01/10/2018 - 11:33 NICE inContact Named a Leader in Ovum Decision Matrix for Selecting a Multichannel Cloud Contact Center Solution
12/04/2017 - 12:58 SmartAction Joins NICE inContact DEVone Program to Provide AI-Powered Intelligent Self-Service to Contact Centers on CXexchange Marketplace
11/30/2017 - 09:35 EPIC Connections Joins NICE inContact DEVone Program to Provide Performance Improvement Services to Contact Centers