Society of Workforce Planning Professionals ( SWPP )


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About Society of Workforce Planning Professionals

The Board of Advisors, composed of recognized call center industry leaders and workforce planning experts, provides leadership for SWPP and directs many of its activities.

Vicki Herrell serves as Executive Director of the Society of Workforce Planning Professionals (SWPP) and oversees the strategic direction and the day-to-day operations of the association. Herrell brings to the position over fifteen years of experience in the call center and workforce management industry, serving for many years in the area of client relations and events management for the former TCS Management Group. Vicki is a popular industry speaker, serving as an industry expert on best practices in workforce management. She is the editor of SWPP’s On Target newsletter and the Workforce Management Expert Solutions book.

In addition, the education activities of SWPP are directed by two of the founding partners of The Call Center School, Maggie Klenke and Penny Reynolds. Both Klenke and Reynolds are recognized authorities in the area of workforce planning and call center management. They are regular speakers at call center industry conferences and association meetings and have been at the forefront of developing education and professional certification programs for call center professionals, first as the management team of Call Center University and later at The Call Center School.

SWPP press release, blog etc

10/28/2018 - 19:04 Monet Software Launches its Fresh New Website to Simplify and Enhance User Experience
10/22/2018 - 11:22 Teleopti Invited onto Cisco SolutionsPlus Program
08/27/2018 - 15:39 Monet Software Announces Workforce Management for Amazon Connect a Cloud Scheduling and Forecasting Solution for Contact Centers Using Amazon Connect
06/18/2018 - 15:10 Workforce Management Analyst I, II, or III Pensacola, FL or Winchester, VA Navy Federal Credit Union
06/18/2018 - 14:20 Workforce Planning Coordinator Orlando, FL Wyndham Destinations
06/18/2018 - 13:22 Workforce Analyst Delta Dental MI-Farm Hills-DDFH Delta Dental
06/09/2018 - 09:46 WFM Senior Manager Raleigh, NC or others Conduent
06/04/2018 - 10:48 SWPP Announces Finalists for 2018 Workforce Management Professional of the Year Award
06/04/2018 - 10:42 SWPP Announces John Campbell as 2018 Workforce Management Professional of the Year
06/04/2018 - 10:41 Maggie Klenke Named As The First Recipient of the SWPP Lifetime Achievement Award
06/01/2018 - 10:06 Clinical Manager of Accreditation Programs Twinsburg, OH Envision RX Options
05/24/2018 - 08:41 Manager of Workforce Management Stamford, CT -Charter Communications
04/20/2018 - 08:56 Contact Center Workforce Management Specialist Rosemont, IL Advocate Health
04/20/2018 - 06:16 Senior Workforce Management Analyst Orlando, FL or Charlotte, NC Spectrum Enterprise
04/16/2018 - 03:50 Director of Workforce Management Austin, TX TruSourceLabs
04/12/2018 - 19:47 SWPP Announces 2016 Workforce Management Seminar Series
04/05/2018 - 15:46 Workforce Management & Technical Support Manager Contact Center Denver, CO Empower Retirement
04/04/2018 - 16:01 Manager Strategic Business Planning Memphis, TN FedEx Services