Society of Workforce Planning Professionals ( SWPP )


Society of Workforce Planning Professionals's picture

The Board of Advisors, composed of recognized call center industry leaders and workforce planning experts, provides leadership for SWPP and directs many of its activities.

Vicki Herrell serves as Executive Director of the Society of Workforce Planning Professionals (SWPP) and oversees the strategic direction and the day-to-day operations of the association. Herrell brings to the position over fifteen years of experience in the call center and workforce management industry, serving for many years in the area of client relations and events management for the former TCS Management Group. Vicki is a popular industry speaker, serving as an industry expert on best practices in workforce management. She is the editor of SWPP’s On Target newsletter and the Workforce Management Expert Solutions book.

In addition, the education activities of SWPP are directed by two of the founding partners of The Call Center School, Maggie Klenke and Penny Reynolds. Both Klenke and Reynolds are recognized authorities in the area of workforce planning and call center management. They are regular speakers at call center industry conferences and association meetings and have been at the forefront of developing education and professional certification programs for call center professionals, first as the management team of Call Center University and later at The Call Center School.

SWPP press release, blog etc

04/16/2018 - 04:50 Director of Workforce Management Austin, TX TruSourceLabs
04/05/2018 - 16:46 Workforce Management & Technical Support Manager Contact Center Denver, CO Empower Retirement
04/04/2018 - 17:01 Manager Strategic Business Planning Memphis, TN FedEx Services
04/02/2018 - 16:45 Workforce Management Lead Henderson, NV Barclays
03/23/2018 - 08:47 Workforce Optimization Manager Auburn Hills, MI VW Credit
03/16/2018 - 09:26 Long Term Forecast AnalystWFM US Virtual BCD Travel
03/16/2018 - 08:14 Workforce Management Analyst Asheville, NC or Nashville, TN Change Healthcare
03/15/2018 - 07:48 Verint Launches New Intelligent Customer Self-Service Capabilities
03/06/2018 - 12:37 Workforce Management Analyst II Jacksonville, FL Citizens Property Insurance
02/26/2018 - 12:23 Verint Introduces New Line of Solutions for Growing SMB Market
02/20/2018 - 17:56 Verint Accelerates Workforce Engagement for Back-Office Operations with New Automation Capabilities
02/12/2018 - 10:35 Director WFM Operations International India Conduent
02/09/2018 - 09:45 Workforce Management Admin Birmingham, AL ProctorU
12/21/2017 - 13:53 Workforce Planning Analyst Quincy, MA or Hingham, MA Blue Cross Blue Shield of Massachusetts
12/05/2017 - 21:25 Director, Global Workforce Planning and Optimization Itasca, IL or Toronto ON or Buffalo NY Livingston International
10/31/2017 - 13:10 Workforce Analyst Lead Eagen, MN Thomson Reuters
10/23/2017 - 07:29 Command Center Manager Pittsburgh or Erie, PA Highmark
09/26/2017 - 11:57 Project Leader Res Resource Planning and Scheduling Systems Technology Atlanta, GA Delta Air Lines